User Support Specialist I

The User Support Specialist I provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction., * Troubleshoots and evaluates technical problems

• Supports a variety of software applications
• Installs, maintains, and troubleshoots standard software applications; provides hardware support
• Evaluates and tests new software applications and hardware
• Provides support and training to employees as required
• Assists faculty and staff on various technologies
• Researches new and enhanced technologies
• Troubleshoots and resolves network identification passwords issues
• Mentors part-time staff in standard software applications and hardware support
• Installs and troubleshoots client applications

Marginal Duties

• Performs other duties as assigned, * Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have good spatial awareness and precise hand-eye coordination
• May be required to move items of up to 25lbs
• May be asked to respond to problems or provide service after hours
• May be expected to carry and respond to cell phone at all times
• Must be able to work evenings and weekends as needed

Required Education:

• Associate’s degree in Information Technology or a related field
• Experience in lieu of education

Required Experience:

• Minimum of one (1) year of related job experience
• Education in lieu of experience

License/Certification:

• Must maintain a valid, current driver’s license.

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field is preferred
• Three (3) years of related job experience is preferred, * Good technical skills, including proficiency in MS Office
• Strong time management and organizational skills
• Excellent interpersonal and communication skills
• Good customer service skills

Abilities:

• Ability to escalate issues when appropriate
• Ability to follow up on outstanding actions