CRM Specialist

Radiance Medical Spa is looking for a highly organized, tech-savvy CRM & Marketing Automation Coordinator to own our patient communication systems and marketing automation.

This is not an administrative assistant position. We are looking for someone who enjoys building systems, solving problems, and making technology work seamlessly behind the scenes.

You’ll manage the patient journey from the moment a lead comes in through long-term follow-up, ensuring every patient receives an exceptional experience.

What You’ll Do

• Manage and optimize our Go High Level CRM
• Build and maintain automated patient workflows, campaigns, and nurture sequences
• Monitor lead pipelines and ensure every inquiry receives timely follow-up
• Create and improve landing pages, forms, surveys, calendars, and automations
• Coordinate patient communications through email, text messaging, and phone
• Track campaign performance and identify opportunities for improvement
• Maintain accurate CRM data and reporting
• Support new program launches, promotions, and marketing campaigns
• Work closely with our physician owner, nursing staff, and marketing partners
• Assist with special projects that improve operational efficiency, * AI tools (ChatGPT, Claude, Gemini, etc.)
• Canva
• Zapier or workflow integrations
• Medical spa, healthcare, wellness, or aesthetics experience

Who You Are

You love creating systems that make businesses run better.

You notice details others miss.

You enjoy technology and figuring out how different software works together.

You take ownership, solve problems proactively, and continuously look for ways to improve processes.

Why Join Radiance?

Radiance Medical Spa is a physician-owned, rapidly growing medical aesthetics and wellness practice focused on delivering exceptional patient care through innovation and personalized service.

We are expanding into comprehensive hormone optimization, metabolic health, longevity, and patient membership programs. This role will be instrumental in helping us scale while maintaining a world-class patient experience.

• Experience using Go High Level (HighLevel) is strongly preferred
• Experience managing CRM platforms and marketing automation
• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong organizational and project management skills
• Excellent written communication
• Comfortable learning new software quickly
• Highly detail-oriented with strong follow-through
• Able to manage multiple priorities independently

Preferred Experience

Experience with one or more of the following:

• Facebook Lead Ads
• Meta Business Suite

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Paid holidays Flexible schedule, * Competitive hourly pay (based on experience)

• Health insurance
• 401(k) when eligible
• Paid Time Off
• Seven paid holidays
• Two annual office shutdown weeks
• Continuing education opportunities
• Positive, collaborative team culture
• Opportunity to grow into an Operations or Marketing leadership role, * Brief cover letter
• Examples of CRM workflows, automations, or marketing projects you’ve built (if available)

Tell us what software you’ve mastered and describe one automation or system you’ve built that made a business run more efficiently.

Pay: From $25.00 per hour, * 401(k)

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off