IT Associate

We are seeking a hands-on IT Associate to support ophthalmology and specialty medical practices. This role involves on-site technical support, network troubleshooting, workstation and server management, VoIP systems, and medical device connectivity.

This is not a ticket-only help desk role. You will be physically present in clinics, solving real-time infrastructure issues in environments where downtime directly impacts patient care.

Key Responsibilities

Infrastructure & Servers

• Support Windows Server environments (Active Directory, DNS, file shares)
• Maintain and troubleshoot domain-joined workstations
• Manage shared drives and permissions
• Monitor backups and ensure data integrity
• Assist with cloud migration projects (Azure, hybrid setups)

Networking

• Troubleshoot switches, Ethernet drops, and port issues
• Diagnose connectivity failures (SMB, TCP/IP, VLANs)
• Support firewall and gateway configurations (e.g., SonicWall, UniFi)
• Identify and resolve room-specific network failures

Workstations & End-User Support

• Diagnose boot failures and hardware issues (Dell OptiPlex and similar)
• Resolve domain login and authentication issues
• Configure MFA / Microsoft 365 accounts
• Install and configure printers, scanners, and peripherals

VoIP & Communications

• Configure and troubleshoot VoIP systems (OnSIP, Vonage)
• Manage extensions, call groups, and routing
• Ensure cross-location call handling works properly

Medical Equipment Integration

• Connect ophthalmology devices (Zeiss, Topcon, Humphrey, etc.) to networks
• Troubleshoot SMB/network path issues between devices and servers
• Coordinate with equipment vendors when needed
• Support file-based data transfers into EMR systems

On-Site Support in Clinical Settings

• Work in active patient environments with minimal disruption
• Prioritize stability and uptime during business hours
• Communicate clearly with clinical and administrative staff

• 2+ years hands-on IT support experience (on-site preferred)
• Strong Windows Server and Active Directory knowledge
• Experience troubleshooting SMB/network share issues
• Solid understanding of TCP/IP, switches, and basic firewall concepts
• Experience supporting VoIP systems
• Ability to diagnose hardware vs. software issues independently
• Strong problem-solving and calm under pressure