Junior IT Technician

The post holder will provide first-line IT support at the Castleford site, ensuring IT issues are logged, prioritised, and resolved efficiently. The role will support the wider IT team by monitoring support tickets, gathering user information, resolving routine technical issues, and escalating more complex problems to developers or higher-level IT support as required.

Responsibilities will include:

1. Provide first-line IT support to users at the Castleford site.

2. Log, prioritise, and track IT support requests.

3. Monitor and manage incoming helpdesk tickets.

4. Gather clear and accurate information from users to diagnose issues.

5. Troubleshoot and resolve routine hardware, software, and system issues.

6. Maintain professional and timely communication with users throughout the support process.

7. Escalate complex or unresolved issues to developers or senior IT support teams.

8. Support the wider IT team in delivering an efficient and responsive IT service.

• Good working knowledge, awareness or willingness to develop in the following areas:
• Excellent customer service, communication and problem-solving skills
• Ability to log, monitor, update and prioritise support tickets accurately
• Ability to gather clear information from users to support investigation and resolution of issues
• Basic PC hardware, Windows desktop and peripheral support
• Current Microsoft Office and Microsoft 365 products, including Outlook, Teams, Word and Excel
• Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi and printers
• Positive attitude, willingness to learn and ability to work as part of a team
• Full clean driving licence

Experience in the following would also be beneficial:

• Helpdesk, service desk, or first-line IT support experience
• Use of IT ticketing systems
• Microsoft 365 administration and user support
• Basic knowledge of Windows Server, Active Directory, or Entra ID
• VPN, WAN, or remote access support

Pulled from the full job description

• Sick pay
• Life insurance
• Free parking
• Profit sharing
• Company pension
• Health & wellbeing programme

• Cycle to work scheme, Salary: Dependant on experience & benefits package including profit share, pension (matched contributions to 9%), life assurance, healthcare, service award, cycle to work scheme, Income protection scheme., * Company pension

• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Profit sharing
• Sick pay

CCL Label Limited is the world’s largest converter of pressure sensitive labels supplying to major global corporations. The company operates across 42 countries, employing 26,000 people worldwide. Website: https://ccllabel.com/.