Software Support Administrator

We are seeking an organised and technology-focused Software Support Administrator to assist customers and internal teams with software enquiries, user accounts, support requests, and system records.

You will record technical issues, provide guidance on common software functions, maintain accurate support documentation, and ensure requests are directed to the appropriate technical team.

This position is suitable for career starters and candidates with transferable experience in customer service, administration, information technology, retail, or digital services. Training on company software, support procedures, and internal systems will be provided.

Why Join Us?

Practical Technology Experience

Develop valuable experience in software support, user administration, customer service, and digital systems.

Structured Training

Receive guidance on company platforms, support processes, account administration, and issue reporting.

Career Development

Build skills that can support progression into technical support, software implementation, customer success, or systems administration.

Professional Environment

Join a collaborative team focused on clear communication, dependable service, and practical technology solutions.

Key Responsibilities

• Respond to software-support enquiries by email, telephone, and digital channels
• Record customer issues accurately in the support system
• Create, update, and maintain authorised user accounts
• Assist users with passwords, access requests, and basic system navigation
• Provide guidance on common software features and standard procedures
• Categorise support requests and assign them to the appropriate technical team
• Monitor open support tickets and follow up on outstanding actions
• Update customer, account, and software records
• Prepare clear notes describing reported technical issues
• Maintain user guides, frequently asked questions, and support documents
• Test basic software functions using approved procedures
• Notify users about planned maintenance and service updates
• Support software onboarding and account setup activities
• Prepare routine spreadsheets and support-performance reports
• Escalate security, access, or complex technical concerns appropriately
• Handle customer and system information confidentially
• Support general technology and office administration when required

• Previous experience in customer service, administration, retail, digital services, or office support is helpful but not essential
• Applications from career starters and candidates changing industries are welcome
• Previous exposure to software, helpdesk, or technical-support environments is beneficial but not required
• Full training will be provided

Skills

• Strong interest in software and digital technology
• Clear written and verbal communication
• Good attention to detail and record accuracy
• Basic computer and keyboard skills
• Comfortable using email, web applications, Microsoft Word, and spreadsheets
• Ability to explain information clearly and patiently
• Good organisation and time-management abilities
• Willingness to learn software-support procedures
• Ability to follow instructions and troubleshooting guides
• Professional approach to customer enquiries
• Responsible handling of confidential information
• Ability to work independently and as part of a team, * GCSEs or equivalent qualifications are preferred
• A university degree is not required
• Qualifications or coursework in Information Technology, Computing, Business Administration, or Customer Service are beneficial
• Relevant practical, volunteer, or customer-service experience will be considered

Pulled from the full job description

• Private dental insurance
• Company pension
• Private medical insurance
• Casual dress
• Health & wellbeing programme, * Casual dress
• Company pension
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance