IT Support Technician - Level 2 (Belfast or Derry/Londonderry)

Our Technology team is looking for an IT Support Technician - Level 2 who is passionate about providing technical support, troubleshooting, and assistance to end-users and customers experiencing issues with the organization’s software applications. This role involves diagnosing and resolving complex problems, as well as collaborating with cross-functional teams to ensure the optimal performance and usability of applications., * Provide expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently

• Troubleshoot and investigate complex application-related problems
• Collaborate with Junior support to ensure timely resolution of reported issues and service requests
• Work closely with development teams to convey technical details of issues, contribute to bug identification and assist in the release of patches and updates
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and user guides to improve self-service support options
• Participate in on-call rotations to provide after-hours support for critical application issues
• Collaborate with cross-functional teams to validate and verify software changes and updates before deployment

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
• Minimum 2 years’ experience in application support, software troubleshooting, or a related technical role
• Familiarity with various operating systems (Windows, macOS, Linux) and common desktop applications
• Knowledge of scripting languages (Python, PowerShell, etc.) for automation and troubleshooting tasks
• Basic understanding of databases and SQL queries for data retrieval and analysis

You should be able to demonstrate the following skills:

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
• Excellent interpersonal and communication skills to interact effectively with technical and non-technical stakeholders, Bachelor’s Degree

Industry-leading, family-focused policies Progressive health & wellbeing policies Industry-leading learning & development strategy Diverse and inclusive social and cultural calendar Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical] Compensation Summary Annual salary review Discretionary performance-related bonus scheme

FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,200 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.

This is an on-site role based at either our Belfast or Derry/Londonderry office. Please note that, although this position is advertised across multiple jurisdictions, we are recruiting for a single vacancy., At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.

We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.