Service Design Senior Analyst

Contribute to the design of better services - supporting research, synthesis, and the creation of artefacts that help organisations understand their users and improve the experiences they deliver., * Support the conduct of qualitative research activities - interviews, observation, and note-taking.

• Contribute to the synthesis of research findings into themes, insights, and opportunity areas.

• Assist in the creation of service design artefacts including personas, journey maps, and service blueprints.

• Support the design and facilitation of co-design workshops under the guidance of senior designers.

• Develop your visual communication skills, producing clear and considered artefacts.

Project

• Support the delivery of a service design workstream with quality and care.

• Collaborate actively with product, content, and technology team members.

• Manage your own tasks and time effectively within project timelines.

Client

• Engage with client teams in a professional and collaborative manner.

• Develop confidence presenting research and design thinking to stakeholders.

• Build an understanding of client context, user needs, and organisational dynamics.

Skillset

• Early-stage service design portfolio demonstrating research participation and artefact quality.

• Awareness of qualitative research methods and service design thinking.

• Ability to produce clear journey maps, personas, and supporting research materials.

• Eagerness to develop facilitation skills and confidence presenting to stakeholders.

• Strong written and verbal communication skills.

• Collaborative, team-first mindset.

THINGS TO NOTE

• Some of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
• Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.
• We are building a team that represents the diversity of our society and we are looking for people who will be a cultural add, not a cultural fit

Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Years of Experience

• 1-3 years of relevant experience in service design, UX research, or a related field.

• Exposure to qualitative research methods and user interviews.

• Awareness of service design artefacts including journey maps and personas.

• Bachelor’s degree or equivalent experience in Design, Social Science, or a related field.

• Bring genuine curiosity about people, organisations, and the systems that connect them.

• Approach new methods and challenges with openness and a willingness to learn.

• Demonstrate care and quality in your work, however small the task.

• Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

Accenture Song is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change - our impact is evolving the way people live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.