Desktop Technician (3rd Shift)

HarveyNash USA

Frankfort, KY, United States

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$39,520.0 - $43,680.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Active Directory Application Programming Interfaces (APIs) Microsoft Outlook Command Prompt Computer Programming Data Centers Monitoring of Systems Issue Tracking Systems Network Diagnostics

+8 more

Microsoft PowerPoint Windows PowerShell Microsoft SharePoint TypeScript Data Logging Office365 Dynatrace Servicenow

Job description

3rd Shift Scheduling (30-minute unpaid lunch). Please note the days and hours may change slightly for team coverage but will still follow typical 3rd shift hours.

Monday: 10:30 PM - 9:00 AM (10 hours)

Tuesday: 10:30 PM - 9:00 AM (10 hours)

Wednesday: 10:30 PM - 9:00 AM (10-Hours)

Thursday: 10:30 PM - 9:00 AM (10 hours)

Join us in delivering top-tier IT support during the third shift! Your technical expertise will keep our systems secure and operational while providing outstanding customer service to our users around the clock.

Requirements

Experience as a Desktop Support technician or other IT support with experience diagnosing and resolving technical issues with hardware and software systems, providing general IT support duties with excellent troubleshooting skills.

Reliable attendance.

Intermediate computer skills:

Windows Operating Systems (OS).

Basic Windows OS networking tools with Command Prompt or PowerShell.

Microsoft 365 Copilot application experience (Outlook, Teams, Word, Excel, SharePoint, PowerPoint).

Customer service skills with strong verbal and professional correspondence abilities.

Ability to learn new skills and follow procedures as it relates to the MCO.

Work in a team environment with limited direct supervision.

Self-motivated and detail-oriented attention to work assignments.

Able to adjust work schedule to provide coverage of the MCO in limited cases.

Ability to pass law enforcement-conducted background check per CABINET and IRS requirements, including fingerprinting.

Additional Desired Skills and Abilities:

Experience with creating tickets, requests, and logging notes into an IT Service Management (ITSM) ticketing system.

Data center operations experience.

Experience with interacting with enterprise IT management and monitoring systems (Active Directory, Dynatrace, ServiceNow, Windows System Center).

Programming experience with a focus on JavaScript and TypeScript. Understanding fundamentals of database operations and Application Programming Interface (API) interactions.