Part Time Test Administrator/Proctor-- Prometric Test Center of Savannah

Prometric Test Center of Savannah is looking to hire a part time (min. 16 to 24 hours a week) Test Center Administrator (TCA). The main responsibility of this job is to protect the intellectual property of the client’s internet based exam while providing excellent customer service. TCAs have candidates pass a number of security measures prior to and throughout the testing process (this includes wanding and, in some cases, fingerprinting).

This job requires individuals who are dependable, detailed oriented, multi-takers, and computer literate. The new hire will have the ability to interact well with a variety of clients. Both weekend and late afternoon hours may be required. If you are interested in this part time position please respond to this email with your resume, references and a cover letter stating why you think you are a good fit for this job.

Required Conduct:

• Ensure every candidate receives a fair test
• Represent Prometric’s vision, mission and values
• Inspire others to succeed
• Ensure your test center provides a best-in-class and comfortable testing experience
• Permit only eligible candidates
• Safeguard the test center from misconduct

Responsibilities:

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Administer and proctor tests
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Secure all computer software in the test center at all times
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Prometric capacity requirements

• High School Diploma required, college experience a plus
• One to two years customer service related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to learn and apply operational and maintenance instructions, and other job documents
• Ability to write detailed reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with Microsoft Windows-based computer programs
• Familiarity with computer programs and applications(including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

• Capable of lifting up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic walk-throughs
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet *Ability to enroll and pass a background check for administering federal government client exams, * High school or equivalent (Required), * Customer Service: 1 year (Required)

Pulled from the full job description

• Flexible schedule