Information Technology Specialist 4

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. The Information Technology Specialist 4, SG-25 will report to a higher-level manager within the Chief Information Office’s, Integrated Operations Center. Duties of this position include but are not limited to:

• Develop, implement, and maintain the Configuration Management Plan (CMP), policies, and procedures.
• Oversee the maintenance and accuracy of the Configuration Management Database (CMDB) and related technical documentation.
• Define the CI scope, attributes, and relationships necessary for service delivery, acting as a key role in the Asset and Configuration Management framework.
• Ensure all CIs are updated, verified, and authorized via change management, and perform regular audits for accuracy.
• Leverage tools (e.g., Ansible, SCCM, Zenoss, Dynatrace, Armis) for automated discovery and reports on metrics, compliance, and service improvement opportunities.
• Track dependencies between CIs to help assess the impact of changes and troubleshoot incidents.
• Define and implement all role-based access controls for the maintenance of Location, Group, and User data within the ITSM system
• Perform all necessary hiring and supervisory activities to build and stabilize the Configuration and Data Management team

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 4 OR in a position at G-23 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor nonimmigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity.

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