Lead Delivery and Implementation Engineer

Digital Workplace Services (DWS) is seeking a highly driven and experienced Senior Associate, Delivery & Implementation to lead complex technology initiatives that directly impact the employee experience, productivity, security, and operational effectiveness across the enterprise.

This is not an entry-level project management position. The successful candidate will serve as a delivery leader responsible for driving large-scale workplace technology transformations from concept through implementation and operational adoption. The role requires the ability to manage executive stakeholders, navigate ambiguity, influence cross-functional teams without direct authority, identify and mitigate risks, and deliver measurable business outcomes.

The Senior Associate acts as the connective tissue between engineering, operations, cybersecurity, infrastructure, support organizations, vendors, architecture teams, facilities, and business stakeholders to ensure successful deployment and adoption of workplace technologies and services.

This role requires a strategic thinker with strong execution skills, excellent communication capabilities, and the ability to operate independently in a fast-paced, highly visible environment.

Your Primary Responsibilities:

• Lead complex Digital Workplace Services initiatives from intake through deployment and operational transition.
• Develop and maintain integrated project plans, milestones, dependencies, RAID logs, budgets, status reporting, and executive communications.
• Ensure successful delivery of projects spanning multiple business units, vendors, and technical teams.
• Hold teams accountable for commitments, timelines, and deliverables.
• Drive implementation readiness reviews, operational acceptance, support model design, and handoff planning.
• Ensure projects are transitioned into sustainable operational support models.
• Establish governance frameworks, reporting standards, metrics, and executive dashboards.
• Facilitate leadership reviews, steering committees, and stakeholder forums.
• Ensure alignment with enterprise change management, cybersecurity, architecture, compliance, and risk management requirements.
• Serve as the primary liaison between technology teams, business partners, and senior leadership.
• Prepare executive-level presentations, business cases, status reports, and portfolio updates.
• Present project risks, strategic decisions, recommendations, and implementation plans to senior management.
• Build strong relationships across Technology, Operations, Risk, Compliance, Facilities, Procurement, and Vendor Management teams.
• Proactively identify risks and develop mitigation strategies before delivery impacts occur.
• Drive resolution of complex cross-functional issues.
• Escalate concerns appropriately while providing solution-oriented recommendations.
• Maintain accountability for program health, schedule adherence, and delivery outcomes.
• Develop implementation strategies that maximize end-user adoption and business value.
• Partner with communications, training, and support teams to drive organizational readiness.
• Monitor adoption metrics, satisfaction scores, and business outcomes following deployment.
• Ensure employees are prepared, trained, and supported throughout technology transitions.
• Coordinate with vendors and service providers to ensure delivery commitments are achieved.
• Track project budgets, purchase requests, hardware deliveries, and implementation timelines.
• Support contract reviews, statements of work, and funding requests.
• Manage vendor performance and hold providers accountable to agreed deliverables.
• Identify opportunities to improve employee experience, reduce support volume, streamline operations, and increase automation.
• Recommend new technologies and service enhancements.
• Drive process standardization and operational efficiency initiatives across DWS.

• Minimum of 6 years of related experience
• Bachelor’s degree preferred or equivalent experience

Talents Needed for Success:

• 6+ years of experience leading enterprise technology implementations, digital workplace initiatives, infrastructure programs, or large-scale operational transformations.
• Proven success managing multiple concurrent initiatives within complex enterprise environments.
• Strong experience working directly with executive stakeholders and senior leadership.
• Demonstrated ability to influence outcomes without direct authority.
• Experience managing risks, issues, dependencies, budgets, and vendor relationships.
• Excellent written, verbal, presentation, and facilitation skills.
• Strong analytical and problem-solving capabilities.
• PMP, Agile, Scrum, Lean, or equivalent certification.
• Experience in Digital Workplace Services, End User Services, Infrastructure Services, Enterprise Technology, or IT Operations.
• Experience with Microsoft 365, Azure, Endpoint Management, Identity & Access Management, Virtual Desktop technologies, Collaboration Platforms, and Workplace Experience solutions.
• Experience managing global technology deployments and workplace transformation programs.
• Thinks strategically but executes relentlessly.
• Operates independently with minimal oversight.
• Challenges assumptions and drives accountability.
• Is comfortable working with executives and technical teams alike.
• Anticipates risks before they become issues.
• Can manage ambiguity and competing priorities.
• Possesses strong business acumen in addition to technology knowledge.
• Demonstrates leadership, ownership, and a bias toward action.
• Focuses on outcomes rather than activity.
• Can lead complex enterprise initiatives that influence thousands of employees globally.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.