IT Support Engineer Sr.

Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures., * Perform advanced software installations, system testing, troubleshooting, and issue resolution.

• Create and maintain required technical documentation.
• Develop advanced knowledge of IT technologies, systems, and business processes.
• Troubleshoot and resolve issues involving:
• Windows 11
• Microsoft 365 applications
• Custom business applications
• Dell and HP hardware
• Participate in cross-training across multiple IT systems and technologies.
• Gain an understanding of business unit and customer requirements.
• Deliver a high level of customer service and end-user support.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and experience).

Work Experience requirement listed below:

• Minimum of 4 years of relevant technical experience.

Ideal Candidate Profile

• Strong Windows 11 and Microsoft 365 troubleshooting skills.
• Experience supporting Dell and HP hardware environments.
• Excellent customer service and communication skills.
• Demonstrated problem-solving and issue-resolution abilities.
• Ability to work collaboratively in a team environment.
• Adaptable to changing priorities and schedules.
• Accountable, self-motivated, and committed to continuous learning.
• Safety-focused mindset in all work activities.

Core Competencies

• End User Support
• Desktop Support
• Windows 11 Administration
• Microsoft 365 Support
• Hardware Troubleshooting
• Technical Documentation
• Customer Service
• Problem Resolution
• Team Collaboration
• Continuous Learning & Development
• Adaptability and Accountability

Pulled from the full job description

• Tuition reimbursement

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!