Sr. Salesforce BA/Product Owner - AI & Platform Enablement

Our client, a leading organization, is seeking an experienced Salesforce Business Analyst/Product Owner - AI & Platform Enablement to join their team. In this role, you’ll help drive the design, implementation, and adoption of AI-powered solutions while supporting Salesforce platform enhancements. You’ll partner closely with stakeholders, technical teams, and business leaders to deliver innovative solutions that improve efficiency, knowledge management, and automation., * Lead the design, development, and implementation of AI capabilities and Salesforce platform enhancements.

• Serve as a subject matter expert on AI solutions and Salesforce best practices, advising stakeholders on solution design and implementation.

• Partner with stakeholders to test, validate, and optimize AI-generated outputs, ensuring accuracy and reducing hallucinations or incorrect responses.

• Gather, document, and analyze business requirements to define access personas, platform enhancements, and automation needs.

• Design and support technical solutions related to Salesforce objects, workflows, permissions, and automation.

• Develop and implement platform health metrics, monitoring processes, and performance validation strategies.

• Create governance documentation and operational procedures to support long-term platform sustainability.

• Collaborate with cross-functional teams to deliver scalable AI and Salesforce solutions.

• Participate in project planning, stakeholder meetings, testing efforts, and continuous improvement initiatives.

• Hands-on AI / LLM implementation experience

• Business Analysis & Product Ownership

• Salesforce Platform knowledge, * Hands-on experience working with AI solutions, including validating LLM/chatbot outputs, prompt engineering, response evaluation, and hallucination detection.

• Experience with AI platforms, agent-based solutions, or modern LLM ecosystems is highly preferred.

• Strong business analysis experience, including requirements gathering, documentation, process improvement, and stakeholder management.

• Product Owner or product delivery experience supporting business-critical platforms.

• Salesforce platform experience, including user access models, permissions, Opportunity and Contact management, configuration, and automation, is highly desired.

• Strong understanding of solution design, implementation, testing, and post-launch support.

• Ability to work independently, solve problems proactively, and operate with minimal supervision.

• Excellent communication, collaboration, and relationship-building skills.

• Experience working with cross-functional teams in Agile environments is a plus.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.