IT Operations Manager

The Operations Manager is responsible for overseeing the daily operations, processing, compliance, servicing, and risk management functions related to deposit accounts and payment operations within the bank, inclusive of Deposit Operation and Core Processing Operations. This role ensures efficient processing, operational integrity, regulatory compliance, and exceptional internal and external customer service while supporting the bank’s strategic objectives.

The position manages core processing & deposit operations staff and works closely with Retail Banking, Treasury Management, Compliance, Information Security, Finance, and Technology teams to maintain secure and efficient banking operations., Operations Management

• Oversee daily deposit operations activities including:
• ACH processing
• Check processing and returns
• Exception item processing
• Debit card operations
• Remote deposit capture
• Positive pay services
• ATM settlement and balancing
• Account maintenance and documentation review
• NSF/overdraft processing
• Fraud monitoring and mitigation
• Reclamations and research
• Ensure timely and accurate processing of all operational functions.
• Develop, document, and maintain operational procedures and controls.
• Monitor operational metrics, service levels, and productivity standards.
• Other duties as assigned

Compliance & Risk Management

• Ensure compliance with all applicable banking regulations and operating rules including:
• NACHA Rules
• Regulation CC
• Regulation E
• BSA/AML requirements
• UCC requirements
• OFAC requirements
• FDIC regulations
• Maintain strong internal controls and audit readiness.
• Coordinate internal and external audits related to deposit operations.
• Identify operational risks and implement corrective actions and process improvements.
• Assist with business continuity and disaster recovery planning for operations functions.

Leadership & Staff Management

• Supervise, train, coach, and develop deposit operations personnel.
• Establish performance expectations and conduct performance evaluations.
• Promote a culture of accountability, compliance, collaboration, and customer service.
• Support employee cross-training and succession planning initiatives.

Customer & Internal Support

• Serve as an escalation point for complex operational and customer issues.
• Partner with branch staff and business banking teams to resolve deposit-related issues.
• Support commercial and treasury management product servicing.
• Maintain strong relationships with core processors, vendors, and correspondent banking partners.

Process Improvement & Technology

• Identify opportunities to improve operational efficiency and automation.
• Participate in system upgrades, product implementations, and operational conversions.
• Assist in evaluating emerging payment technologies and operational solutions.
• Support digital banking and electronic payment initiatives., This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Amboy Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Do you have experience in Vendor relationship building?, Do you have a Bachelor’s degree?, * Bachelor’s degree in related field preferred.

• 5-10 years of banking operations experience required.
• Minimum 3 years of management or supervisory experience preferred.
• Community bank experience strongly preferred.
• Experience with ACH, wire operations, deposit compliance, and fraud management required.

Knowledge & Skills

• Strong understanding of:
• Deposit operations
• Core Processing Operations
• Payment systems
• Banking regulations and compliance
• Operational risk controls
• Knowledge of core banking systems and digital banking platforms.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and leadership skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• High attention to detail and accuracy., * Accredited ACH Professional (AAP) certification preferred.
• National Check Professional (NCP) certification preferred.
• Experience with Jack Henry, Fiserv, FIS, or other core banking platforms preferred.
• Experience supporting commercial banking operations and treasury services preferred.

Key Competencies

• Leadership
• Operational Excellence
• Risk Awareness
• Regulatory Compliance
• Process Improvement
• Customer Service
• Team Development
• Decision Making
• Communication
• Strategic Thinking

Work Environment

Physical Requirements

· Ability to sit for long periods of time up to of work hours.

· Ability to use hands to grasp, handle or feel.

· Ability to use computer keyboard and system to enter data and process information.

· Ability to read a computer screen at a close distance.

· Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see.

· Ability to use telephone to communicate with others.

· Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance