IT Support Specialist

The Legislative Research Council, which is the nonpartisan research and support staff to the South Dakota State Legislature, is accepting applications for a permanent full-time IT Support Specialist . This position will be based in and work from Pierre., Duties and Responsibilities: The IT Support Specialist is the primary IT service desk position of the Legislative Research Council. Significant duties of this position include the following:

• Provide technical support, service desk coverage, and tier 1 systems administration in a hybrid IT environment, which includes Windows and iOS;

• Serve as the primary IT point of contact for inquiries and requests for technical assistance, and escalate advanced issues to other IT team members as necessary;

• Set up, install, configure, and maintain individual workstations, peripherals, components, software, network printers, and VOIP phones;

• Create and maintain end-user documentation for utilizing hardware and software products, and present training as needed;

• Track inventory of information technology equipment; and

• Assist with IT projects as needed.

• A bachelor’s degree or higher in computer science, management information systems, business administration, or a related field;

• Proficient understanding of general computer software and hardware installation, configuration, support, and maintenance;

• The ability to master the use of unfamiliar hardware and software quickly, accurately, and effectively, through use of documentation and without extensive training;

• Expertise in using and troubleshooting computers running Microsoft products and Apple iOS devices;

• The ability to clearly communicate technical solutions and instructions to a non-technical audience both orally and in writing;

• Willingness and ability to work extra hours during legislative session (employees earn compensation time for extra hours worked);

• The ability to maintain composure and work cooperatively under pressure while assisting legislators and legislative staff; and

• The ability to remain objective and nonpartisan in relations to all legislative matters, maintain confidentiality, and handle politically sensitive work.

Salary Range: The salary will range from $59,000 to $69,000. Actual starting salary will depend on qualifications and experience.