IT Manager - Modern Workspace & End User Computing

• Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive
• Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation
• Establish governance, lifecycle management, and security controls for collaboration environments

• Partner with business teams to embed collaboration tools into core workflows Endpoint Management & Windows Platform

• Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager
• Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)
• Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)

• Drive endpoint performance, reliability, and user experience improvements Identity, Security & Compliance

• Partner with cybersecurity to enforce Zero Trust principles across the workspace
• Manage identity and access via Microsoft Entra ID (Azure AD)
• Ensure endpoint and collaboration security using Microsoft Defender suite
• Implement DLP, information protection, and compliance policies across M365

• Maintain audit readiness and regulatory compliance for end-user environments Digital Employee Experience & Support

• Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality
• Implement proactive monitoring and analytics for endpoint and user experience
• Oversee service desk and end-user support models, ensuring SLAs and high satisfaction

• Drive automation and self-service capabilities to reduce friction and improve productivity Vendor & Asset Management

• Manage strategic vendor relationships including Microsoft and hardware providers (Dell)
• Optimize licensing strategy and costs for M365 and endpoint tools
• Oversee hardware lifecycle management including procurement, refresh, and disposal

• Ensure cost-effective delivery aligned with IT run-rate targets Leadership & Governance

• Build and lead a high-performing Modern Workplace / EUC team
• Establish governance frameworks, standards, and policies for workplace technologies
• Communicate strategy, roadmap, risks, and outcomes to executive leadership
• Drive organizational change management (OCM) to maximize adoption and value realization

Do you have experience in Zero Trust security?, * * 8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles

• 3+ years leading teams in workplace technologies or endpoint management
• Proven experience delivering enterprise-scale M365 and endpoint transformations
• Strong track record of improving user productivity and reducing operational costs
• Deep expertise in Microsoft 365 ecosystem
• Endpoint management: Microsoft Intune, Autopilot, MDM/MAM
• Operating systems: Windows 11 and Windows platform management
• Identity & security: Microsoft Entra ID, Conditional Access, Zero Trust
• Collaboration platforms: Teams, SharePoint, OneDrive
• Experience with endpoint security, patching, and compliance frameworks

Preferred:

• • Experience with Microsoft Copilot and AI-enabled workplace productivity tools
• Familiarity with Digital Employee Experience (DEX) platforms
• Experience integrating workplace tools with enterprise systems
• Relevant certifications: Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert)
• Experience in manufacturing or industrial environments with hybrid/field workforce needs

• Competitive compensation
• Comprehensive benefits package
• A diverse array of resources to support you professionally and personally.

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Ketjen is hiring for a IT Manager (Modern Workspace and End User Computing) . This position is hybrid and located in Clear Lake, Texas, in-office and located in Clear Lake.

What You Will Do

• Modern Workspace Strategy & Architecture
• Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency
• Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles
• Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience