IT Support Analyst

Harmony Bank is looking for an IT Support Specialist to join our team! This is a hands-on role supporting employees across our Dallas-area branches with the technology they rely on every day. You’ll troubleshoot issues, set up equipment and user access, support software and hardware, and help keep our systems running smoothly.

We’re looking for someone who knows their way around IT but is just as comfortable working with people. Patience, communication, and a willingness to jump in and help are every bit as important as technical skills.

What You’ll Do

• Provide friendly, responsive technical support to employees by phone, email, chat, and in person.
• Troubleshoot computer hardware, software, printer, peripheral, and connectivity issues.
• Set up, configure, maintain, and upgrade desktops, laptops, printers, and other equipment.
• Install and update operating systems, Microsoft applications, and other business software.
• Create and maintain user accounts, permissions, passwords, and system access while following security protocols.
• Assist with email and intranet user administration.
• Perform routine diagnostics and testing to help identify issues and minimize downtime.
• Work with our Network Administrator to evaluate hardware and software needs and recommend improvements.
• Keep accurate records of support requests, solutions, and troubleshooting procedures.
• Help create documentation and easy-to-follow resources for common technology questions.
• Pitch in wherever needed - because in a community bank, teamwork matters., This position is on-site at our Garland branch and will provide support to our other Dallas-area locations, so some local travel is required.

The role primarily involves working at a computer but may require lifting and moving equipment weighing up to 15 pounds. Occasional after-hours or on-call support may be needed when critical technology issues arise.

Why Harmony Bank?

We’re a locally owned community bank where relationships matter - with our customers and with each other. You won’t be supporting thousands of anonymous users from a ticket queue. You’ll get to know the people you’re helping, see the impact of your work, and be part of a team where your contribution matters.

• Strong troubleshooting and problem-solving skills.
• A customer-service mindset and the ability to work well with employees at all levels of the organization.
• Working knowledge of desktop computers, networks, hardware, and common business applications.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office/Microsoft 365.
• Ability to explain technical issues in a way that makes sense to non-technical users.
• Associate’s degree in Computer Science or a related field, or equivalent education and experience.
• Three or more years of experience in IT support, network maintenance, or a similar technical support role preferred.
• Banking or financial services experience is a plus, but definitely not required., * Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, We offer competitive compensation based on experience and skills, along with a comprehensive benefits package.

Ready to put your IT skills to work with a team that values great service, problem-solving, and people? We’d love to hear from you.

Harmony Bank is an Equal Opportunity Employer.

Job Type: Full-time, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance