IT Support II

• Provide help desk support, manage work orders, and deliver excellent customer service.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware.
• Install and support software across Windows, iOS, and Android platforms.
• Troubleshoot basic network and connectivity issues.
• Utilize remote troubleshooting tools to diagnose and resolve technical issues.
• Monitor designated systems and escalate issues when necessary.
• Maintain physical and software access security standards.
• Assist employees with training on technology and products.
• Document procedures, solutions, and recurring product issues.
• Stay current on emerging technologies and IT best practices., A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

• 3+ years of IT support experience.
• Strong troubleshooting skills across hardware, software, and basic networking.
• A proactive, problem-solving mindset and genuine interest in tackling IT challenges.
• Strong communication and interpersonal skills.
• Ability to follow and maintain established security policies and procedures.
• Ability to utilize AI tools to assist with troubleshooting is strongly preferred.
• Familiarity with banking systems and security is preferred.
• CompTIA A+, MCP, or similar certification is a plus. Candidates without a current certification should be willing and able to obtain one within six months with company support.
• Bachelor’s degree in a related field preferred, but not required.
• Strong work ethic, dependability, and punctuality.
• Willingness to travel occasionally.

Physical & Work Requirements

This position operates primarily in an office environment with occasional travel or outdoor activity. The role may require lifting and carrying up to 50 pounds and working with computers, mobile devices, telephones, printers, and other office technology. Candidates should be comfortable managing multiple priorities, meeting deadlines, and performing detailed technical work., This role requires at least 3 years of IT support experience. How many years of professional IT support experience do you have, and in what type of environment?*

Please describe your experience providing IT support, including the types of hardware, software, and network issues you have been responsible for troubleshooting.*

This role requires at least 3 years of IT support experience. How many years of professional IT support experience do you have, and in what type of environment?*

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

IT Support II

Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you’ll provide hands-on technical support to our internal customers, troubleshoot hardware, software, and basic network issues, and help ensure our technology operates securely and efficiently.

This is a great opportunity for someone who enjoys solving technical problems, working directly with users, and continuing to grow their IT knowledge.

Location: Amarillo, TX Schedule: Monday-Friday, with a flexible schedule between 7:00 AM and 6:00 PM local time. Occasional weekend overtime may be required. FLSA Status: Non-Exempt Reports To: IT Support Team Manager

What You’ll Do

Herring Bank was founded in 1899, by Colonel C.T. Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them

At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.