Helpdesk Operator

The position is for 12 month maternity cover.

Main Purpose:

Support Service Desk Manager and other members of the team in the delivery of FM Contracts delivered from the Westhill Office. Communicate effectively with clients and operational staff as required., * Dealing with Works Orders (both PPM and Reactive) submitted through the Maximo CAFM System

• Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers and passing work instructions to operatives/sub-contractors
• Monitoring Job Progress, recording on the work orders and keeping customers informed thought the work process
• Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, such as purchase orders, service reports and log notes
• Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed accurately and on time
• Timely preparation of statistics for monthly client reports for presentation to the contract’s managers to the requested format
• Planning in reactive works for engineers and organising PPMs for the month ahead

• Understanding of asset management principles and maintenance techniques
• Understanding of building services
• Excellent PC skills and the use of Microsoft Office
• Experience in the use of a CAFM system

Person Specification:

• A Pro-active attitude
• Excellent communication skills including verbal and written
• Ability to form relationships with clients and to exceed customer expectation
• Approachable demeanour and demonstrable commitment to team working
• A commitment to continuing professional development
• Well Organised/efficient time management, which includes ability to work within set timescales and prioritise workload
• Work on own initiative

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

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