Desktop Support Engineer

Sybex Support Services LLC

Houston, TX, United States

6 days ago

Apply on www.careerjet.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Configuration Management Linux Microsoft Office System Center Configuration Manager Network Connections Network Administration Office Suite Remote Access Technology Software Deployment

+9 more

ServiceNow IT Service Management Peripherals Microsoft InTune Information Technology Deployment Automation Network Support Laptops Servicenow User Accounts

Job description

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization’s computer systems. Responsibilities:-

Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference, On-site Deskside Support Engineer Employment will be on a 1099/freelancer contract basis The role: Handle Incidents and Service Requests and near desk support; Provide servi…
8 days ago, This is a contract L2 Desktop Support Engineer role based onsite in Houston, TX. The position involves providing technical support for desktops, laptops, printers, and peripherals,…

Requirements

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support., * Proven experience as a Desktop Support Technician or similar role

Strong knowledge of network administration, technical support, and IT support principles
Proficiency in operating systems such as Windows, Linux, and Mac OS
Familiarity with office productivity software (e.g., Microsoft Office)
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problem-solving skills and strong communication skills