Desktop Support Engineer

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization’s computer systems. Responsibilities:

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support., Proven experience as a Desktop Support Technician or similar role

• Strong knowledge of network administration, technical support, and IT support principles
• Proficiency in operating systems such as Windows, Linux, and Mac OS
• Familiarity with office productivity software (e.g., Microsoft Office)
• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
• Knowledge of VPN technologies and remote access tools
• Excellent problem-solving skills and attention to detail

About Ropes & Gray Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer’s prestigious A-List for eight consecutive years…