IT Coordinator

• Serve as the primary point of coordination between IT staff, end users, and department managers to ensure efficient resolution of technology-related issues.
• Monitor, assign, and track IT helpdesk tickets to ensure timely resolution and escalation when necessary, maintaining service level standards across the property.
• Coordinate the installation, configuration, and maintenance of hardware, software, and peripheral equipment across all departments.
• Maintain accurate records of IT assets, including inventory of computers, printers, network devices, and other technology equipment.
• Assist in scheduling and coordinating IT projects, system upgrades, and infrastructure improvements with minimal disruption to casino and resort operations.
• Liaise with third-party vendors and service providers to schedule repairs, procure equipment, and manage service agreements.
• Support onboarding of new team members by coordinating equipment setup, system access provisioning, and basic technology orientation.
• Assist in maintaining documentation of IT procedures, system configurations, and standard operating procedures.
• Communicate status updates and outage notifications to affected departments in a clear and timely manner.
• Ensure all IT operations adhere to internal policies and applicable regulatory requirements, including Tribal Gaming standards.
• Provide general IT support assistance as needed during high-demand periods or team member absences.
• Collaborate with the IT team to identify recurring issues and recommend process improvements to enhance operational efficiency.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

• Must be able to communicate in English; bilingual is a plus.
• High school diploma or equivalent is required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Must be able to obtain and maintain a Tribal Gaming License.
• Minimum of 2 years of experience in an IT support or coordination role, preferably in a hospitality or gaming environment.
• Working knowledge of PC skills including MS Word, Excel, and helpdesk/ticketing systems.
• Familiarity with network infrastructure, hardware troubleshooting, and software installation and configuration.
• Understanding of IT asset management practices and inventory tracking.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job-related equipment such as telephones, copiers, and computer hardware; withstand various activities such as frequent walking, sitting for long periods, and withstand prolonged standing, stretching, bending, and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must know how to assign and track pending tickets within the IT Support Team ticketing system for timely completion.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

We are looking for an experienced IT Coordinator to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.