TELECOMMUTE L3 ServiceNow Developer / Technical Analyst / Release Coordinator

Properfood, LLC

United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Languages

English, French

Job source

www.dice.com

Tech stack

JavaScript (Programming Language) Active Directory Microsoft Azure Databases Python (Programming Language) Lightweight Directory Access Protocols (LDAP) Windows PowerShell Software Tools Ansible Simple Object Access Protocol (SOAP) SQL Databases Systems Integration

+9 more

Web Services Extensible Markup Language (XML) Software Repository Docker Swarm Microsoft Fabric Kubernetes Terraform AWS EKS Servicenow

Job description

Drive automation efforts targeting application support activities, deployments, health checks, monitoring and alerting activities, etc. Support automation, orchestration and integration initiatives based on ServiceNow Develop enhancements in coordination with offshore managed service team. It includes (but not limited to) creating requests, update forms, customize portal, customize process workflow Collaborate with Application Users/Operations Teams to understand requirements, use cases and transform them Self Service options Investigate and rollout ServiceNow feature: ATF, virtual agents, … Support ServiceNow upgrade Coordinate release of enhancements: make sure release is developed and test on time, with good quality Ability to create custom support tools aimed at automating production processes Generate metrics, reports, etc. Provides documentation for maintaining/repairing automation scripts Soft-skills

Collaborative & firm interaction capacity with Partners (Offshore, nearshore, onsite), IS internal teams (Infrastructure & Business Solutions) and Business teams.
Self-driven
Documentation ServiceNow Developer Certification preferred Language: English Fluent, French (nice to have)

Requirements

3 - 7 years’ experience as Tooling Engineer or in a similar role Should be a problem solver with excellent communication skills Hands on experience in system integrations and process automations (Workflow Data Fabric) Strong experience in Web Service Integration using REST and SOAP Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.) Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL, etc. Strong experience with ITSM/ITOM required. Exposure to other modules like HRSD, CSM are good to have. Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc. Experience using software development tools / IDEs Experience using code repositories Good understanding of ITIL framework Good reporting skills