Telephony Engineer

As a Telephony Engineer at MCS Group, you will be responsible for delivering, installing and supporting business communication systems for our clients. The role combines hands-on project work with technical support, including provisioning telephony platforms, installing and configuring phone systems, resolving support tickets, and ensuring systems are delivered to a high standard. You will also support wider infrastructure installations, including data cabling, Wi-Fi access points, comms cabinets, switches, routers and firewalls, helping clients maintain reliable, professional and well-connected working environments., Provision, configure and maintain hosted telephony platforms for new and existing clients.

• Install, commission and test business phone systems to ensure successful deployment.

• Provide technical support and troubleshooting for telephony-related incidents and service requests.

• Diagnose and resolve faults relating to handsets, call routing, SIP services and connectivity.

• Complete telephony system upgrades, migrations and user moves, adds and changes.

• Install, terminate and test structured data cabling to a professional standard.

• Install and configure wireless access points and assist with client network deployments.

• Build, install and maintain comms cabinets, ensuring neat, secure and documented installations.

• Install and configure network infrastructure including switches, routers and firewalls.

• Maintain accurate documentation, update project records and deliver all work in line with MCS quality standards and client expectations.

Experience provisioning, configuring and supporting hosted telephony platforms.

• Experience working with Gamma Horizon and Gamma telephony solutions.

• Strong troubleshooting skills across telephony, SIP services and call routing issues.

• Experience installing and commissioning business phone systems.

• Experience with structured network cabling, including installation, termination and testing.

• Experience installing and configuring wireless access points and Wi-Fi networks.

• Good understanding of network infrastructure including switches, routers and firewalls.

• Ability to diagnose connectivity issues across telephony and network environments.

• Strong documentation skills, maintaining accurate records of installations and support work.

• Excellent communication and customer service skills with a professional and client-focused approach.

• Bereavement leave
• Company car
• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Private medical insurance