Sage Support Technician (Entry Level)

As part of our award winning Sage Software support team, you will be required to respond to customer support calls via telephone and email. You will thus need an excellent phone manner and the desire to provide first class customer service.

You will be supporting customers with Sage 200, answering questions, solving day-to-day issues, and learning from experienced colleagues along the way. You will be fully supported with training, mentoring, and coaching, so you will never be alone as you learn your craft with us.

You do not need to be a Sage 200 expert already - we’ll teach you that part. Crucial to all applicants will be enthusiasm, the ability to work as part of a team and a good work ethic.

What You Will Be Doing

With plenty of guidance, you will :

• Answer customer queries by phone and email
• Learn how to investigate and fix issues (and when to escalate tougher calls)
• Shadow and work alongside experienced support technicians
• Keep support cases updated with clear notes
• Build great relationships with customers and colleagues

Training & Support Provided

We’re big on development, so you can expect:

• A structured onboarding and training plan
• Ongoing mentoring and coaching with regular check-ins and feedback
• Support from a friendly, experienced team
• Opportunities to work towards Sage accreditation
• Opportunities to progress, In return we can offer a great company with a clear growth plan and the appetite to execute it, an amazing working environment and team ethos plus lots of busy customers to get stuck into immediately.

Essential skills for all candidates are friendly, clear communication skills, a positive attitude, good problem-solving skills and a inherent willingness to learn and ask questions.

Although not essential, any of the following attributes would be a distinct advantage

• Customer service or helpdesk experience
• Any experience with Sage 200 (end users are welcome)
• Any support experience on other Sage products (Sage 50, Payroll, etc)
• Any support experience on other accounting software (Xero, Quick-books, etc)
• Accounting qualifications or experience
• Basic understanding of business or finance (study or experience), If you are looking for a career in the software industry or have some Sage knowledge and simply fancy a new challenge, then please get in touch.