3rd Line IT Microsoft Support Engineer

You will play a key role in delivering and supporting Microsoft cloud, server, and desktop solutions, contributing to technical projects and providing high-level support to a wide range of clients. The role is based in the UK Midlands and involves travel to client sites across the UK, primarily within the Midlands.

• At least 2 years’ experience working in a Technical Support role within an MSP environment (Managed Service Provider)
• Minimum education level of A-Level or equivalent
• At least one professional certification, such as Microsoft 365 or Azure Administrator (e.g. MS-102, AZ-104 or similar)
• Experience working with third-party service providers or vendors (e.g. internet service providers or software vendors)
• Experience leading the delivery of IT projects, preferably within a managed service provider environment
• Strong experience installing, configuring, and troubleshooting Microsoft desktop operating systems
• Professional and customer-focused, with experience working in complex multi-site IT environments using RMM and ticketing tools
• Full UK driving licence

You must be able to confidently perform the following tasks:

• Install, configure, and troubleshoot Microsoft desktop operating systems
• Perform tenant configuration and manage users, shares, and devices within Microsoft 365, including Exchange Online, SharePoint, and Endpoint
• Configure and support Microsoft Azure servers and virtual infrastructure
• Configure and troubleshoot Intune policies, software deploys and enrolment, Autopilot, Conditional Access
• Install and support antivirus solutions, preferably Webroot or Microsoft Defender
• Install and support backup solutions, preferably Datto or Azure Backup
• Install, configure, and troubleshoot Windows Server operating systems
• Support and troubleshoot hypervisors, e.g. Microsoft Hyper-V, with an understanding of virtualisation concepts
• Perform basic firewall setup and troubleshoot firewall rules and policies
• Understand zero trust and least-privilege security principles, * working for a managed service provider (MSP): 2 years (required)
• working in a Technical Support role: 3 years (required)

Licence/Certification:

• Microsoft 365 or Azure Administrator (required)
• Driving Licence (required)

Pulled from the full job description

• Referral programme
• Sick pay
• Life insurance
• Additional leave
• Company pension
• Health & wellbeing programme
• Free flu jabs, Salary: £35,000.00-£45,000.00 per year, depending on experience and qualifications.

Hours: Working full time, 37.5 hours per week. Core operational hours are 8am - 6pm. With some out of hours working on a rota., * Holiday 25 days plus Bank Holidays

• Additional leave
• One day per month training
• Company events
• Company pension
• Sick pay
• Life insurance
• Free flu jabs/Health & wellbeing programme
• On-site parking
• Referral programme, * Additional leave
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay