3rd Line IT Support Engineer

One day you might be leading a Microsoft 365 migration project. The next you could be designing an Azure solution, improving cyber security controls, or mentoring a junior engineer.

You will act as a senior technical escalation point while also working closely with clients to deliver practical business outcomes.

What You’ll Be Doing

• Providing senior-level technical support and problem resolution
• Acting as the escalation point for complex infrastructure and cloud issues
• Designing, deploying and maintaining Microsoft 365 environments
• Delivering Azure infrastructure and cloud transformation projects
• Implementing Microsoft Intune, Entra ID and Microsoft Defender solutions
• Developing PowerShell automation and Power Automate workflows
• Managing Windows Server environments and core infrastructure services
• Supporting network infrastructure including switches, firewalls, VPNs and wireless networks
• Leading project delivery from design through to implementation
• Supporting and mentoring 1st and 2nd Line Engineers
• Helping identify opportunities to improve client systems, security and processes

Technologies You’ll Work With

• Microsoft 365
• Azure
• Entra ID
• Intune
• Microsoft Defender
• Exchange Online
• SharePoint Online
• Microsoft Teams
• PowerShell
• Power Automate
• Windows Server
• Active Directory
• Group Policy
• DNS & DHCP
• Firewalls
• VPNs
• Switching & Routing

• 4+ years’ experience in a senior technical support, infrastructure or MSP environment
• Strong Microsoft 365 and Azure experience
• Excellent troubleshooting and problem-solving skills
• Experience delivering infrastructure or cloud projects
• Strong communication skills and a customer-first mindset
• A proactive approach to identifying and resolving issues
• The ability to explain technical concepts.

Most importantly, we’re looking for someone who enjoys helping people, takes pride in their work, and shares our commitment to Integrity, Care and Trust., * GCSE or equivalent (preferred), * technical support or infrastructure role: 4 years (preferred)

Pulled from the full job description

• Free parking
• Company pension
• Private medical insurance
• On-site parking, * £45,000-£50,000 DOE
• Private Medical Insurance
• Company Pension
• Free On-Site Parking
• Regular Training & Development Opportunities

Not Quite Ticking Every Box?

If you have most of the technical skills and believe you’re the right fit for our culture, we’d still love to hear from you.

Technical skills can be learned.

Curiosity, integrity, care and trust are much harder to teach.

Apply today and let’s start a conversation.

About CSUK

We are a family-run technology business based in Reading, helping organisations across the UK improve productivity, security, communication and collaboration through technology. Everything we do is guided by our ICT values:

Integrity

We do the right thing for our clients and colleagues.

Care

We genuinely care about people, relationships and delivering exceptional service.

Trust

We build long-term partnerships based on honesty, reliability and expertise.

If these values matter to you, you’ll fit right in.

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance