IT Support Technician I

Are you passionate about technology and enjoy helping people solve problems? We’re looking for a skilled and customer-focused IT Support Technician at our office in Mifflintown to serve as the first point of contact for our employees’ technical needs. In this role, you’ll play a key part in keeping our systems running smoothly and our team productive.

As an IT Support Technician, you’ll be a go-to expert providing hands-on and remote technical support across the organization. You’ll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.

Example of Some Key Responsibilities

• Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed
• Provide technical assistance for hardware, software, voice, and data communication systems
• Troubleshoot workstation issues both remotely and onsite, including travel to branch locations
• Walk users through solutions with clear, step-by-step guidance
• Assist employees with software applications and system usage
• Document issues, resolutions, and activities in help desk tools and logs
• Support deployment of new equipment, including workstation setup, phones, and training materials
• Maintain and update the company intranet as directed
• Identify opportunities to improve processes and procedures

Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• Strong technical proficiency, with working knowledge of applications and software used within the bank
• Ability to diagnose and resolve basic technical issues efficiently
• Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates
• Good understanding of computer systems, mobile devices, and related technology products
• Proficiency in hardware setup, network cabling, software installation, and upgrades
• Solid reading, writing, grammar, and math skills
• Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly
• Understanding of regulatory compliance requirements related to IT and banking operations
• Ability to lift up to 50 lbs without assistance
• Willingness to travel to branch locations as needed

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Employee stock ownership plan, We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this full-time position:
• Medical (including prescription), dental, and vision insurance
• Paid life, accidental death and long -term disability insurance
• Short-term disability pay
• Voluntary life insurance for employee, spouse and dependents
• Accident and cancer insurance
• 401(k) plan with company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• Voluntary Time Off and opportunities to volunteer in the communities we serve
• Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
• Opportunities for career development and advancement

Join Pennian Bank, a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.