Senior Implementation Consultant

Unmind is transforming workplace mental health, and we’re looking for a Senior Implementation Consultant to own the delivery of client launches, live client platform changes, integrations, and time-critical implementation work.

In this role, you’ll be the clear accountable owner from requirements through to go-live - combining project management, technical implementation, client leadership, and cross-functional coordination to protect delivery continuity and client confidence.

What you’ll do

• Own client implementation and change projects end to end, from requirements gathering and planning through to configuration, QA, launch, and handover, keeping momentum where deadlines are fixed or commercially important.
• Join pre-sales calls to talk clients through our process, answer questions, and be a credible person on these calls.
• Hold executive presence with client-facing leads for HR, IT, security, benefits, and other senior stakeholders, setting expectations clearly and confidently.
• Configure the platform, validate integrations, troubleshoot implementation issues, and escalate with clear diagnostic context when needed.
• Coordinate across Commercial, Product, Technology, Operations, and Client Success so risks, blockers, actions, and ownership are visible.
• Maintain strong implementation records, handovers, and processes to reduce single-point-of-failure risk.
• Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.
• Protect client experience at key moments, especially during new launches, complex changes, and first impressions.
• Flex across the wider Operations and Product Support functions where required, helping resolve client-impacting issues, improve processes, and maintain delivery momentum.
• Enable Operations team members to support with implementations when needed.

In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:

• Experience owning client-facing implementation, onboarding, delivery, or technical project work from planning through to launch.
• Strong project management skills, with the ability to keep complex, time-critical work moving across multiple stakeholder teams.
• Comfortable working with technical configuration, integrations, QA, troubleshooting, and issue diagnosis.
• Confident communicating with senior client stakeholders, including HR, IT, security, benefits, or similar groups.
• Strong cross-functional coordination skills, with the ability to align internal teams around status, risks, blockers, and next steps.
• Strong judgement, ownership, and attention to detail in work where delivery quality affects client confidence.
• Comfort with ambiguity, agility, and flexibility in a startup environment.

We believe wellbeing and performance go hand-in-hand - and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday + birthday + celebration days

Revive & Thrive Days - company-wide Friday off monthly

Flexible working + early Friday summers

Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space

Annual learning budget + learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

At Unmind, we’re here to create better mental health.

We believe mental health should be a source of strength, not struggle - for people, teams, and entire organisations.

We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.

Now we’re looking for more brilliant people to help us do it.

Our Values

We’re building a company where ambition and empathy go hand in hand.

Outpace the rest - Move fast. Deliver excellence.

Stronger together - We go further, faster, together.

Client first - We win, when our clients win.

Inclusion & Belonging

We’re building a place where everyone feels seen, heard, and supported - and where difference is celebrated.

If you need adjustments during the process, tell us when you apply or email talent@unmind.com.

Learn more about how we hire and our commitment to equity in our Candidate FAQ