IT Helpdesk and System Administrator

The IT Helpdesk and System Administrator will assist in troubleshooting and resolving issues related to ALI’s computer network and connectivity. Responsibilities include monitoring network and server performance, supporting internal users, and taking appropriate corrective actions to ensure timely resolution. This role also involves managing the onboarding and offboarding processes, equipment setup, and endpoint security., * Maintain and support incident reporting systems, helpdesk platforms, and other administrative IT environments, including enterprise software, hardware, and configurations

• Troubleshoot, diagnose, and resolve user issues; manage employee/user accounts, software licenses, and related tools and technologies
• Order and maintain inventory of laptops and other equipment for employees.
• Configure third party applications to meet security requirements for the IT department and integrate with Entra Identity services.
• Perform daily administrative tasks, generate reports, and communicate with relevant departments
• Troubleshoot hardware (laptops, monitors, printers, etc.) to isolate and resolve complex issues with minimal supervision
• Demonstrate initiative and the ability to work independently with minimal oversight
• Maintain and manage service level agreements, security infrastructure, procedures, and policies
• Perform other duties and responsibilities as assigned, The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

• Required Skills/Abilities/Experience:
• Strong attention to detail with analytical thinking and excellent problem-solving skills
• Experience administering helpdesk systems and serving as the first line of support
• Proficiency in managing user accounts, IT assets, and security protocols
• Proficiency in configuring SSO with SAML and OIDC
• Knowledge of IT server and equipment setup, configuration, and troubleshooting
• Excellent time management, planning, and interpersonal communication skills
• Ability to work effectively with end-users, understand their needs, and deliver viable technical solutions
• Experience administering Microsoft 365, Microsoft Intune, and Microsoft Entra is preferred. Experience with similar systems is acceptable., * Degree in Computer Science, Information Technology, or a related field (certifications such as CompTIA A+, Security+, or CCNA are a plus)
• 3+ years of experience in system administration, system setup, and user account management
• Familiarity with Windows and Mac operating systems, Microsoft 365, Microsoft Entra, and Adobe software
• Any experience in desktop support, helpdesk operations, IT asset management, and office tools administration is a plus
• Exposure to IT service management and Google Workspace/Microsoft user and server management is beneficial