IT Service Desk Analyst

Our business is growing fast and continues to be extremely dynamic, as an IT Service Desk Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you’ll have the technical know-how that keeps our IT systems running smoothly. This role will be based in our Motherwell Regional Distribution.

As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly. Please be aware that this role will also operate an out of hours rota which will be remunerated on top of the basic salary.

We have moved to a hybrid working model with a minimum of 3 days in the office per week for appropriate Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them.

What you’ll do

• Be the IT expert for our warehouses and admin teams
• Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Motherwell region
• Investigate, troubleshoot and solve any IT issues
• Maintaining Service Level targets
• Managing incidents, requests and problems in a timely manner
• Assisting with End User training

• Experience of providing first-line support, ideally in an ITIL environment Understanding of IT systems including servers, networks and printers
• A knack for managing and maintaining databases
• Initiative and drive to deliver excellent customer service skills
• A confident communication style and strong organisational skills
• A proactive, can-do attitude
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win 11 Laptop and PC desktop support, Basic Networking knowledge, Active Directory, Incident management systems
• Experience of using the following IT technology would be desirable: SCCM/MECM, MAC, Cisco Phone Systems or other similar system

Pulled from the full job description Employee discount Store discount Company pension, £34,000 to £40,000 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme, * 30 days holiday (pro rata), rising to 35 days after 2 years

• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Plus, more of the perks you deserve