IT Support Technician

As IT Support Technician, you’ll keep the people, devices and systems behind a fast-moving business running day to day - from setting up workstations and supporting Microsoft 365 to managing identity and access and being the first port of call when something breaks.

You’ll report to the IT Operations and Business Technology Lead within Operations, balancing hands-on support and ticket resolution with the improvement work that keeps our systems secure, well-documented and ready to scale.

You’ll also take personal responsibility for working within our security and GDPR obligations - protecting team and member data, keeping our systems and interfaces secure, and handling personal information correctly in everything you touch.

Responsibilities

• Own incidents and service requests end to end - raising, troubleshooting and resolving them independently and with prompt response
• Keep stakeholders updated daily on outstanding work items and progress
• Install, configure and troubleshoot both Apple and Microsoft-based workstations, Microsoft 365 applications, both on-site and remotely
• Administer and review identity and access management in Microsoft Entra
• Administer and support the business’s tool platforms, covering both users and configuration
• Maintain IT infrastructure and assets so every device is up to date, secure and working as expected - including stock and inventory of laptops, desktops, monitors and mobile devices
• Monitor and improve asset and policy management across the infrastructure
• Review and uphold security best practice across the business
• Identify and deliver improvements across systems and processes, and document them clearly for both technical colleagues and non-technical internal customers
• Get stuck into core business projects alongside the wider IT team - sharing what you know and picking up new skills as we grow

Essential

• Demonstrable experience with hands-on desktop support, both on-site and remote
• Proven experience managing and actioning service requests in a timely manner
• Proficiency administering Microsoft 365 implementations
• Ability to effectively identify, review, manage and prioritise multiple work items in a fast-paced environment
• Self-starting and comfortable working without close direction - spotting what needs doing and getting on with it

Desirable

• Understanding of core security fundamentals and effective security review of IT assets
• Familiarity with PowerShell for queries and scripts (advantageous, not essential)
• Understanding of IT networks in an office environment and effective review of communication between hardware and systems (advantageous, not essential)
• Strong communication skills

Team RH exists to cut through the myths of weight loss and replace them with tools that work - personalised targets, honest education and progress members can see, built on real member data rather than guesswork. Around the app sits a full commercial operation: a physical product range sold through wholesale, trade, retail B2B, D2C, e-commerce and export, alongside a fast-growing app subscription business.

We innovate, change quickly and hold each other to account. It shows in our members’ results, the community we have created for our members, our business growth and the quality of our team. It’s not just a pitch.

This isn’t a standard corporate environment, and we’re not looking to become one. We’re owner-led, fast-paced and ambitious - decisions get made quickly, we expect the same pace and drive back, and we want someone who takes the initiative, gets things done and adds visible value rather than waiting to be told what to do.