End User Support / Desktop Support Engineer

Kovan Technology Solutions

London, UK

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

User Authentication Microsoft Azure BitLocker Drive Encryption Microsoft Outlook Multi-Factor Authentication Azure Active Directory Software Deployment Software Troubleshooting Indexer Microsoft InTune Information Technology Deployment Automation

+1 more

Unified Endpoint Management

Requirements

On-demand support on Monday & Friday Experience: 7+ Years

Focus: White-Glove / VIP Support

We are looking for top-tier End User Support / End User Services Engineers with strong experience in VIP/white-glove support, excellent customer s

ervice, communication, and stakeholder management skills. Required Technical Skills:

Trading Application S
upport - Trading platforms, market data tools, incident triage, latency & performance troubleshooting
AV/VC Support - Microsoft Teams, multi-monitor setups, cameras, microphones, docking stations
Microsoft Endpoint Management - Intune, Autopilot, device compliance, policies & application deployment
Azure / Microsoft Entra ID - Authentication, MFA, Conditional Access, device identity
Office 365 - Outlook, Teams, OneDrive, profiles, indexing, add-ins & connectivity
Windows 10/11 Administration - Drivers, profiles, performance, BitLocker & printing
Mobile Device Management - Apple Business Manager, DEP, iOS & MDM onboarding

Non-Negotiable Requirements:

Experience supporting traders in front-office / high-pressure environments
Strong white-glove / concierge support experience for VIP executives and senior stakeholders
Bachelor’s Degree in Computer Science or equivalent experience
Local to London and available for Tuesday-Thursday onsite support
Strong customer-first mindset with excellent communication skills