Digital Network Assistant

The Oklahoma Educational Television Authority (OETA) is seeking a dedicated and technically proficient full-time Digital Network Specialist Assistant to join our engineering team in Oklahoma City. In his role, you will serve as a key point of contact for technical support, ensuring our systems run smoothly and efficiently. You will bridge the gap between general IT support and specialized broadcast technology, providing hands-on assistance to our team. RESPONSIBILITIES Provide comprehensive IT support to users in person, via phone, and through remote desktop tools. Install, maintain, repair, and upgrade computer hardware and software systems. Troubleshoot and resolve everyday issues regarding printing, email, word processing, and other common applications. Provide configuration and technical assistance for company-issued mobile devices. Assist in managing user accounts and keeping systems updated with the latest security and software patches. Directly assist the Engineering team in the management and support of critical broadcast infrastructure, including: Editing Systems Automations & Transmission Systems Remote Monitoring and Telemetry Systems Remote Monitoring and Telemetry Systems Act as a liaison between customers and technical teams, escalating complex issues when necessary. Participate in a weekly on-call rotation as directed by the VP of Engineering. Additional Duties: Provide support on special projects and tasks as assigned by the VP of Engineering.

Experience: Minimum of 2 years of relevant experience or an equivalent combination of technical training and education. Certification: SBE (Society of Broadcast Engineers) certification is highly preferred. Problem Solving: Strong ability to diagnose and resolve hardware and software conflicts in a fast-paced environment. Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.

Salary ranges from $49,000 to $61,000. A generous benefit package including health, leave, retirement, and more is included.