Digital Network Assistant

The Oklahoma Educational Television Authority (OETA) is seeking a dedicated and technically proficient full-time Digital Network Specialist Assistant to join our engineering team in Oklahoma City . In his role, you will serve as a key point of contact for technical support, ensuring our systems run smoothly and efficiently. You will bridge the gap between general IT support and specialized broadcast technology, providing hands-on assistance to our team., * Provide comprehensive IT support to users in person, via phone, and through remote desktop tools.

• Install, maintain, repair, and upgrade computer hardware and software systems.
• Troubleshoot and resolve everyday issues regarding printing, email, word processing, and other common applications.
• Provide configuration and technical assistance for company-issued mobile devices.
• Assist in managing user accounts and keeping systems updated with the latest security and software patches.
• Directly assist the Engineering team in the management and support of critical broadcast infrastructure, including:

Editing Systems

Automations & Transmission Systems

Remote Monitoring and Telemetry Systems

• Remote Monitoring and Telemetry Systems
• Act as a liaison between customers and technical teams, escalating complex issues when necessary.
• Participate in a weekly on-call rotation as directed by the VP of Engineering.
• Additional Duties: Provide support on special projects and tasks as assigned by the VP of Engineering.

• Experience: Minimum of 2 years of relevant experience or an equivalent combination of technical training and education.
• Certification: SBE (Society of Broadcast Engineers) certification is highly preferred.
• Problem Solving: Strong ability to diagnose and resolve hardware and software conflicts in a fast-paced environment.
• Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.

Salary ranges from $49,000 to $61,000. A generous benefit package including health, leave, retirement, and more is included.