Windows System Engineer

Atlanticus is seeking a motivated Windows Systems Administrator to join our Infrastructure & Operations team. This role is responsible for supporting and maintaining the organization’s Windows server infrastructure, Active Directory, Microsoft 365 environment, endpoint management platform, and enterprise desktop environment., The ideal candidate has 4-7 years of experience supporting Microsoft technologies and enjoys solving technical challenges while providing outstanding customer service. This position will work closely with the Help Desk, Infrastructure, and Security teams to ensure a reliable, secure, and well-managed IT environment. The role also serves as a Tier 2/Tier 3 escalation point for complex desktop and infrastructure issues., Windows Server Administration

• Administer and maintain Windows Server environments, including routine maintenance, performance monitoring, and troubleshooting.
• Perform server patching, upgrades, and health checks to ensure system reliability and security.
• Support server backup, recovery, and disaster recovery activities.
• Monitor server performance and resolve infrastructure-related issues.

Active Directory Administration

• Administer Active Directory users, groups, organizational units, and Group Policy.
• Support identity lifecycle activities, including user provisioning, deprovisioning, and access management.
• Troubleshoot authentication, Group Policy, DNS, and Active Directory-related issues.
• Maintain Active Directory security and operational best practices.

Microsoft 365 Administration

• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID.
• Troubleshoot user access, licensing, email, collaboration, and authentication issues.
• Assist with Microsoft 365 administration and ongoing platform maintenance.

Endpoint Management

• Manage Windows endpoint devices using Microsoft Intune.
• Support device enrollment, compliance policies, software deployment, and endpoint configuration.
• Assist with Windows imaging, provisioning, and lifecycle management of laptops and desktops.
• Support enterprise endpoint security standards and device compliance.

Patch Management

• Plan and execute Windows Server and endpoint patching activities.
• Deploy Windows updates using Microsoft Intune and/or WSUS.
• Manage third-party application patching using enterprise tools such as ManageEngine Endpoint Central, NinjaOne, Action1, or similar platforms.
• Monitor patch compliance and remediate failed deployments.

User Support

• Provide Tier 2 and Tier 3 technical support for Windows infrastructure and endpoint-related issues.
• Escalate and resolve complex incidents from the Help Desk.
• Support hardware, operating systems, Microsoft applications, printers, VPN, and peripheral devices.
• Create and maintain technical documentation and knowledge base articles.

Deliver exceptional customer service while building strong relationships with internal business users.

• 4-7 years of experience supporting enterprise Windows environments.
• Strong knowledge of:
• Windows Server
• Active Directory
• Microsoft 365
• Microsoft Intune
• Windows 10/11
• Experience with Windows Server and endpoint patch management.
• Experience using WSUS, Microsoft Intune, or similar endpoint management platforms.
• Familiarity with enterprise patch management tools such as ManageEngine Endpoint Central, NinjaOne, or Action1.
• Experience supporting end users in a Microsoft enterprise environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with Microsoft Entra ID and Hybrid Identity.
• Experience with PowerShell scripting.
• Microsoft certifications (MCSA, Azure Administrator, Endpoint Administrator) are a plus.
• ITIL Foundation certification is a plus.

The ideal candidate is:

• Customer-focused with excellent interpersonal and communication skills.
• A proactive problem solver who takes ownership from issue identification through resolution.
• Organized, detail-oriented, and able to prioritize effectively.
• A collaborative team player who enjoys mentoring others and sharing knowledge.
• Continuously looking for opportunities to improve processes, standardize operations, and automate repetitive tasks.
• Adaptable and eager to learn new technologies while contributing to a positive, high-performing team culture.

Pulled from the full job description

• Employee stock purchase plan
• 401(k) matching
• Paid time off
• Lunch & learns, * Generous PTO and holiday schedule
• 401(k) with company match
• Employee stock purchase plan
• Ongoing training (lunch & learns, financial and health webinars)
• Team volunteer outings

When you join Atlanticus, you become a member of a fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, we encourage entrepreneurial thinking to empower our customers toward financial well-being.

Atlanticus technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare, private label credit and general-purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.

Office Locations available for this role include

• Austin, TX - Situated in The Domain, a vibrant tech hub with park-like surroundings, top restaurants, and convenient parking, perfect for post-work socializing.
• Atlanta, GA - Located in the Queen Building (King & Queen Towers, Sandy Springs), with easy access to I-285, GA-400, and a free shuttle to MARTA.