IT Service Desk Technician - Remote Support/Field Service - Temp to Hire

We are seeking a skilled and customer-focused IT Service Desk Technician to join our team on a temp-to-hire basis. This role is ideal for a technically sharp problem-solver who thrives on troubleshooting complex networking and endpoint issues while delivering outstanding support to end users. You’ll work hands-on with enterprise networking equipment, remote support tools, and ticketing systems, often coordinating with on-site technicians to resolve issues efficiently.

This is a great opportunity for someone looking to grow into a permanent role within a collaborative IT environment.

What You’ll Do

• Support and troubleshoot Cisco Meraki networking equipment, including wireless access points, switches, and security appliances
• Monitor devices and diagnose network issues using the Cisco Meraki Dashboard
• Visualize network topology and clearly communicate troubleshooting steps to technicians or “smart hands” on-site to resolve complex network issues
• Apply strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking to identify and resolve connectivity problems
• Manage and track support requests through a ticketing system, ensuring timely updates and resolutions (Zoho Desk experience preferred).
• Perform remote troubleshooting using tools such as Remote Desktop and Zoho Assist
• Support and maintain endpoint hardware, including desktops, laptops, printers, docking stations, and peripherals
• Document incidents, resolutions, and technical procedures clearly and accurately
• Provide friendly, professional support to both technical and non-technical users, translating technical issues into clear, understandable terms
• Utilize the Zoho software suite (Cliq, Sheet, Writer, etc.) for daily communication, documentation, and collaboration

• Proven experience supporting and troubleshooting Cisco Meraki networking equipment (access points, switches, security devices)
• Hands-on experience with the Cisco Meraki Dashboard for monitoring and troubleshooting
• Ability to mentally map network topology and verbally guide on-site personnel through troubleshooting steps
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking concepts
• Experience with ticketing systems; familiarity with Zoho Desk strongly preferred
• Comfort using remote support tools such as Remote Desktop and Zoho Assist
• Working knowledge of endpoint hardware: desktops, laptops, printers, docking stations, and peripherals
• Strong documentation habits for incidents, resolutions, and procedures
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical audiences
• Familiarity with the Zoho software suite (Cliq, Sheet, Writer, etc.) is a plus, This temp-to-hire position offers the chance to demonstrate your skills, gain valuable experience with enterprise-grade networking tools, and transition into a long-term role with a team that values technical excellence and great customer service. If available, a long term role would be as a hybrid Service Desk/Remote Support position.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance