ISP Project Manager

The ISP Manager is responsible for the day-to-day management of ISP operations supporting federal and commercial telecommunications services. This role oversees network deployment, fiber infrastructure, copper infrastructure, service delivery, field operations, subcontractor management, compliance, and customer support activities. The ISP Manager ensures operational excellence, network reliability, customer satisfaction, and adherence to safety and regulatory standards while leading technicians, splicers, and support personnel., ISP Operations & Service Delivery

• Manage daily ISP operations, ensuring reliable service delivery, network availability, and customer satisfaction.
• Achieve operational objectives by implementing production plans, resolving operational challenges, and preparing and executing corrective action plans.
• Forecast project timelines, labor requirements, and resource allocation for network deployments, maintenance, and customer projects.
• Coordinate and support 24/7 operational response activities, including outage restoration and field support escalation.
• Monitor operational KPIs and service metrics to ensure compliance with customer and contractual service level agreements (SLAs).
• Develop and implement continuous improvement initiatives to increase efficiency and service quality.

Fiber Network Infrastructure Management

• Oversee fiber optic network construction, maintenance, splicing, testing, and troubleshooting activities for both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Review and validate fiber designs, one-line diagrams, fiber trees, splice documentation, and network construction packages.
• Provide technical oversight for fiber pathway preparation, route planning, and infrastructure deployment.
• Ensure proper testing, certification, and documentation of fiber installations.
• Troubleshoot complex fiber infrastructure and connectivity issues and coordinate resolution activities.

Copper Network Infrastructure Management

• Oversee copper network construction, maintenance, splicing, testing, and troubleshooting activities for both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Review and validate structured cabling designs, plans, shop drawings, pathways, MDF/IDF buildouts, and network construction packages.
• Provide technical oversight for fiber and copper pathway preparation, route planning, and infrastructure deployment.
• Ensure proper testing, certification, and documentation of fiber and copper installations.
• Troubleshoot complex fiber and copper infrastructure and connectivity issues and coordinate resolution activities.

Financial & Resource Management

• Meet financial objectives by forecasting operational requirements, managing expenditures, analyzing variances, and implementing corrective actions.
• Assist with budgeting, workforce planning, material forecasting, and project cost control.
• Optimize resource utilization across technicians, subcontractors, and support teams.

Team Leadership & Workforce Management

• Lead, mentor, and manage telecommunications technicians, fiber splicers, and subcontractor resources.
• Schedule personnel and resources to support multiple projects and operational priorities in a fast-paced environment.
• Conduct performance evaluations, coaching, and workforce development activities.
• Foster a culture of accountability, teamwork, and operational excellence.

Customer & Stakeholder Support

• Serve as a primary operational point of contact for customers regarding project status, service issues, maintenance activities, and outage communications.
• Provide timely updates and clear communication regarding work progress and service restoration efforts.
• Support customer satisfaction initiatives through proactive communication and issue resolution.
• Collaborate with internal departments, government stakeholders, and external vendors to ensure successful project execution.

Safety & Compliance

• Ensure compliance with company policies, telecommunications regulations, federal contract requirements, and industry standards.
• Execute and enforce safety best practices across all operational activities.
• Lead by example in maintaining a safe work environment and promoting a safety-first culture.
• Support audits, inspections, and compliance reviews as required.

• Bachelor’s degree in Telecommunications, Engineering, Information Technology, Project Management, or related field; equivalent industry experience may be substituted.
• 5+ years of telecommunications, ISP operations, fiber deployment, or network infrastructure experience.
• 2+ years of supervisory or management experience leading technical teams.
• Demonstrated experience managing fiber optic construction, splicing, testing, and troubleshooting activities.
• Strong understanding of both Inside Plant (ISP) and Outside Plant (OSP) telecommunications environments.
• Ability to read and interpret complex fiber designs, splice diagrams, one-line drawings, construction prints, and network documentation.
• Experience managing subcontractors, field technicians, and vendor relationships.
• Strong customer service and communication skills.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to support operational needs and critical customer issues outside normal business hours when required.
• Must pass pre-employment drug screen and background check

Preferred

• Experience supporting federal, military, or government telecommunications programs.
• Telecommunications certifications (BICSI, FOA, CFOT, PMP, CCNA, CCNP, SCTE, or equivalent).
• Experience with fiber testing equipment including OTDR, power meters, and fiber certification tools.
• Active or previous security clearance.
• NOC or carrier operations experience.

Key Competencies

• ISP Operations Management
• Fiber Network Construction & Deployment
• Fiber Splicing & Testing Knowledge
• OSP and ISP Infrastructure Expertise
• Telecommunications Project Management
• Budgeting & Financial Management
• Resource Planning & Scheduling
• Contractor & Vendor Management
• Customer Relationship Management
• Network Troubleshooting & Problem Resolution
• Safety Leadership
• Regulatory Compliance
• Operational Excellence
• Team Development & Leadership
• Attention to Detail
• Decision-Making Under Pressure
• Effective Communication

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Disability insurance, Paid holidays Full-time Fort Lewis, WA 98433, * Medical, Dental, and Vision Insurance

• Company-paid Life and Long-Term Disability Insurance
• Optional supplemental coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) starting on day one
• 6 Paid Holidays per year
• Family-oriented culture and company events throughout the year