Solutions Architect - Integration, Cloud & Automation

• Lead client discovery and requirements-gathering sessions to understand business processes, pain points, systems, and technical requirements.
• Translate customer requirements into scalable technical architectures and implementation plans.
• Design solutions integrating multiple business systems, cloud services, APIs, databases, applications, and automation platforms.
• Architect integrations involving CRM, ERP, scheduling, calendars, customer-service systems, payment platforms, intake systems, and other SaaS applications.
• Design API-based integrations using REST APIs, webhooks, middleware, event-driven architecture, and integration services.
• Identify opportunities to automate repetitive workflows and improve operational efficiency.
• Design solutions that may incorporate AI assistants, conversational AI, Generative AI, intelligent search, and agentic automation where appropriate.
• Collaborate with engineering teams to ensure architecture is implemented correctly and efficiently.
• Evaluate third-party platforms and recommend appropriate technologies based on requirements, scalability, security, cost, and maintainability.
• Develop:
• Solution architecture diagrams
• Technical requirements
• Integration designs
• Data-flow diagrams
• Implementation roadmaps
• Estimates
• Technical documentation
• Support proofs of concept, demos, and client presentations.
• Participate in technical presales activities where needed.
• Identify implementation risks and recommend mitigation strategies.
• Ensure solutions meet security, reliability, performance, and scalability requirements.
• Provide architectural guidance throughout implementation, testing, deployment, and transition to operations.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

This position sits between the customer, business stakeholders, developers, cloud engineers, vendors, and implementation teams.

The ideal candidate has strong experience in solution architecture, cloud platforms, APIs, enterprise integrations, automation, and business applications, along with enough knowledge of AI and emerging technologies to incorporate them into modern customer solutions when appropriate.

This person should be comfortable entering a client environment where the problem may not yet be clearly defined, identifying how the business currently operates, and designing a practical architecture that connects the necessary systems., * Significant experience in Solutions Architecture, Enterprise Architecture, Software Architecture, Systems Integration, or a similar technical consulting role.

• Strong experience designing cloud-based solutions using AWS, Azure, and/or GCP.
• Experience designing and implementing integrations between enterprise or SaaS systems.
• Strong understanding of REST APIs, webhooks, authentication, data exchange, and integration patterns.
• Experience with business applications such as CRM, ERP, scheduling, customer-service, billing, or workflow-management platforms.
• Understanding of microservices, distributed systems, databases, and cloud-native architecture.
• Experience translating business requirements into technical solutions.
• Strong client-facing communication, presentation, discovery, and documentation skills.
• Ability to evaluate technical alternatives and explain architecture tradeoffs in business terms.
• Experience guiding implementations through the full solution lifecycle.

Preferred Qualifications

• Experience with workflow automation and integration platforms.
• Experience architecting customer-service, intake, scheduling, or front-office systems.
• Familiarity with AI/ML, Generative AI, conversational AI, RAG, and agentic AI technologies.
• Experience integrating AI solutions with existing enterprise applications.
• Familiarity with phone, SMS, chat, or omnichannel customer-engagement platforms.
• Experience with CRM/ERP platforms such as Salesforce, HubSpot, Microsoft Dynamics, NetSuite, or comparable systems.
• Experience with integration and automation platforms such as MuleSoft, Workato, Zapier, Make, n8n, Boomi, Power Automate, or comparable technologies.
• Experience conducting technical workshops, demonstrations, and proofs of concept.
• Presales, consulting, or professional-services experience.

Experience with every named platform is not required. We are primarily looking for candidates who understand integration architecture and can quickly evaluate and work with new technologies.

Pay: $107,323.84 - $129,250.21 per year