IT Specialist

• Provides technical assistance and training on computer and communication systems and software applications, etc. to center staff.
• Identifies communication systems, computer hardware, and software problems and monitors those problems until they are resolved. Assists staff with application problems and respond to and resolve end user technical problems.
• Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment.
• Develops job aids, checklists, training and resource materials for tasks performed in software.
• Keeps an inventory and library of approved software.
• Insures technology is accessible and equipped with current hardware and software.
• Works with Job Corps Data Center personnel and the Corporate IS Manager on matters relating to systemic problems, modifications, or improvements.
• Ensures the accountability of all computers and related items.
• Assists in mentoring students interested in information technology careers.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization., * Reading, writing and communicating fluently in English

• Hearing and speaking to express ideas and/or exchange information in person or over the telephone
• Seeing to read labels, posters, documents, PC screens, etc.
• Sitting, standing, moving about or walking for occasional or frequent periods of time
• Dexterity of hands and fingers to operate a computer keyboard and other office equipment
• Kneeling, bending at the waist, stooping and reaching overhead
• Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Proven experience with diverse hardware and software

• Ability to adapt, integrate and modify existing programs or vendor supplied package programs for use with existing information systems
• Demonstrated skills working with communication systems and networks
• Excellent customer service skills
• Ability to work on multiple projects independently and with minimal supervision
• Proven ability to communicate instructions and troubleshooting processes to internal customers

EDUCATION REQUIREMENTS:

• Bachelor’s degree in related field. A combination of education and experience may substitute for the degree requirement on a year-for-year basis.

EXPERIENCE: Two years of experience in work-related field. OTHER:

• Must possess a valid Driver’s License with an acceptable driving record.

• Campus and general office setting
• Indoor and outdoor environment