Head of IT Service & Operations

You’ll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you’ll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.

This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.

The Role

• IT Service Integration and Management (SIAM)
• Service performance, governance and continual improvement
• Major Incident and Problem Management
• Vendor and supplier management
• IT risk, controls and regulatory compliance
• Business Continuity and Operational Resilience
• IT policy and Information Security governance
• Leadership and development of the IT Service & Operations team

Working closely with senior business leaders and global technology teams, you’ll ensure IT services remain resilient, customer-focused and fit for the future.

You’ll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.

You’ll bring

• Strong experience of SIAM and multi-supplier environments
• Expertise in IT governance, risk and operational controls
• Experience managing audit, compliance and service performance
• Excellent stakeholder management and communication skills
• A collaborative leadership style with a track record of developing high-performing teams
• The ability to balance strategic oversight with operational delivery

This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.

Car allowance, discretionary bonus and generous pension contribution scheme.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation