Regional Support Service Technician 4 - MI-SPECT - Remote - Americas

• Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
• Remote diagnostic evaluations of MI-SPECT and equipment
• Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
• Preempt potential problems and provide effective solutions
• Seek assistance from internal partners for issues that reach beyond assigned product area
• Work with minimal direction from management
• Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
• Mentor and provide technical operational leadership to TST 1, TST 2, TST 3.
• Contribute to the dissemination of product knowledge
• Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
• Proficient skills in typing and Outlook, Excel, Word and other job critical applications
• Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
• Creates an open, supportive environment consistent with the culture of Service Based Leadership
• Must be willing to be on call and work rotating weekends/holidays
• This is a 1st shift position

• Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
• Technical proficiency in repair of Siemens MI SPECT equipment of 10 years
• Firm knowledge of DICOM, networking, computer use of Microsoft products
• Travel required for customer meetings and technical repair 10%
• English & Spanish speaking a must

Preferred Knowledge/Skills, Education, and Experience

• Clinical operation of MI-SPECT
• Knowledge of CT theory and operations
• Experience in peer coaching, technical support role and SAP
• Remote, NAM/LAM or Canada region position

Must be able to work a shift between the hours of 1100 - 2000 U.S. Eastern Time Zone

3.83.8 out of 5 stars Remote $75,660 - $104,027 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, $75,660 - $104,027

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.