Senior Developer (Halo ITSM)

As a Senior Developer you will help shape the future of digital policing by designing, configuring and continuously improving low-code service management solutions within the Halo ITSM platform that enhance the experience of officers, staff and service users. Working within a multidisciplinary DDaT environment, you will develop automations, workflows, integrations and digital services that streamline processes, improve service performance and deliver measurable operational benefits. This is an exciting opportunity to drive innovation, modernise service delivery and help transform how technology services are experienced across Wiltshire Police.

What you will be doing

Design, configure and enhance secure, scalable and user-centred solutions within the Halo ITSM platform. Develop workflows, automations, service catalogues, self-service capabilities and digital processes that improve efficiency and user experience. Work closely with Service Owners, Business Analysts, Architects and operational teams to translate user and business needs into effective digital solutions. Develop and maintain integrations between Halo ITSM, Microsoft 365, Power Platform and other enterprise systems. Apply secure-by-design principles, governance controls and development standards throughout the solution lifecycle. Support the continual improvement of service management processes through automation, data insight and user feedback. Promote the reuse of workflows, components, templates and configuration patterns to accelerate delivery and reduce complexity. Contribute to the growth of DDaT capability by sharing knowledge, supporting colleagues and championing modern low-code development practices., Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have /*generated inline style */

You may require the following documents to complete this application form:

A Passport style photograph A copy of your photo card driving licence A downloaded DVLA summary showing full driving record A copy of your paper driving licence counterpart (Northern Ireland only) A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.) Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate. Clear, colour photos of any non-intimate tattoos Formal translation from a reputable source for any foreign language or symbol tattoos Any paperwork relating to discharged debts, CCJ, bankruptcy etc Deed poll certificate for any name changes /*generated inline style *

Experience designing, configuring and supporting solutions within Halo ITSM or a comparable low-code service management platform. Experience developing workflows, automations, integrations and digital services that deliver measurable business outcomes. A strong understanding of IT Service Management principles and how technology can improve service quality, efficiency and user experience. Experience applying governance, security, privacy and compliance requirements within enterprise digital platforms. Strong analytical and problem-solving skills, with the ability to translate user needs into practical and effective solutions. A passion for innovation, automation, continual improvement and modern digital delivery practices. Strong stakeholder engagement and collaboration skills, with the ability to work effectively across multidisciplinary teams. ITIL 4 Foundation certification and evidence of continuous professional development in ITSM, service management platforms or related DDaT technologies.

Pulled from the full job description

• Annual leave
• Gym membership
• Company pension
• On-site gym, Excellent career development opportunities Professional development and training 25 days annual leave plus bank holidays, rising to 30 days Hybrid working (3 days in the office) Flexi hours scheme Free On-Site Gym membership Physical and mental well-being support Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

/*generated inline style *

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police, we’re transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we’re embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you’ll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.