Desktop Support Specialist

Purdue IT is seeking a customer-focused Desktop Support Specialist to provide technology support services for faculty and staff across the university. In this role, you will coordinate the installation, upgrade, and support of hardware, software, peripheral devices, and other technologies while helping users make the most of available tools and resources. You will work collaboratively with a team of IT professionals, you will troubleshoot technical issues, support academic, instructional, and research activities, and contribute to the implementation of technology solutions that enhance the Purdue experience.

Experience providing desktop and technical support in a professional environment Strong problem-solving and customer service skills Knowledge of computer hardware, software, and peripheral devices Ability to work independently while collaborating effectively with a team A commitment to delivering reliable technology solutions and support, Associate degree in Computer Science, Computer Technology OR a related field of study Six (6) months of IT desktop support or related IT experience Consideration will be given to an equivalent combination of related education and required work experience Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

Skills Required: Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking

Knowledge of: personal computer, network, server and office productivity technologies computer networking concepts including IP networking and firewalls Capable of providing quality end-user support and training with patience and consideration of others Clear and effective verbal and written communications skills. Good interpersonal skills Demonstrated ability to troubleshoot hardware and software problems on desktops

Ability to: plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment complete projects within deadlines lift and carry 10-25 pounds frequently and 40 pounds occasionally Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required

Preferred: Basic understanding of Microsoft Active Directory management including group policy Ability to navigate collections and packages via SCCM Previous academic support is strongly preferred

Knowledge of: workstation/user administration within a LAN environment web design and maintenance desirable multiple operating systems

Pulled from the full job description

• Paid time off
• Vision insurance
• Dental insurance, Purdue University will not sponsor employment authorization for this position A background check will be required for employment in this position FLSA: Non-Exempt (Eligible for Overtime) Retirement Eligibility: Non-exempt Defined Contribution Plan Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 3

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