Head of ICT and Digital

Are you an experienced IT leader ready to make a real impact within a growing and ambitious charity? We are looking for a dynamic and forward-thinking Head of IT & Digital Networks to join our expanding IT Department, supporting nearly 700 colleagues across 80+ locations.

This is an exciting opportunity to shape and lead digital transformation across the organisation, ensuring our technology, systems and infrastructure enable teams to work effectively across services, locations and partner organisations.

As a member of the Senior Leadership Team, you will play a key role in driving innovation, strengthening cyber security, improving colleague experience and supporting the continued growth of the charity.

About the role! You will oversee IT operations within a Microsoft-based environment and lead on:

• IT infrastructure, systems and service delivery
• Cyber security and data governance
• Digital transformation and continuous improvement
• Service management and operational processes
• Infrastructure expansion across multiple sites
• Systems onboarding and colleague support
• Compliance and best practice across IT operations

Working collaboratively across departments, you will ensure technology supports both day-to-day operations and long-term organisational ambitions., Working Arrangements - This role includes: Regular onsite attendance at our Hatfield / Watford offices. Travel across Hertfordshire, Buckinghamshire, Bedfordshire and Oxfordshire Hybrid working opportunities, including working from home

A full driving licence and access to a car for work purposes are essential.

Why Join Us? At One YMCA, we are ambitious, values-driven and committed to making a difference in the communities we serve. You’ll join a supportive and evolving organisation where your leadership can directly influence positive change.

Apply Now: If you have the skills, experience and passion to help us achieve our goals, we would love to hear from you. Please ensure you complete the supporting statement explaining how your experience matches the requirements outlined in the job description

Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.

We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.

One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.

We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.

• Has significant experience in senior IT leadership roles
• Has strong knowledge of Microsoft ecosystems and IT infrastructure
• Understands cyber security, compliance and data governance
• Thrives in a fast-paced, evolving environment
• Can lead teams, influence stakeholders and drive change
• Has excellent communication and problem-solving skills
• Enjoys working strategically while remaining operationally hands-on

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

• EAP & Doctorline *

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

• Rewards & Discounts *

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

• Birthday and Wellbeing day off *

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos., YMCA is a global movement that empowers communities and young people to build a just, sustainable, equitable and inclusive world. Founded over 160 years ago, the movement gave birth to basketball, volleyball, Father’s Day, and inner city hostels, and has grown to be the world’s largest youth organisation with over 50 million members in 121 countries.

“One YMCA” represents the movement in Hertfordshire, Bedfordshire, Buckinghamshire and Oxfordshire, and is now one of the largest YMCA’s in Europe. Our focus is supporting vulnerable individuals and families to develop the skills and confidence they need to progress towards independence, so they are able to live their life to the full. Our approach is holistic and so we offer a wide range of services that include Housing, Community, Family Support, Youth and Children’s Activity Programmes, Early Years Education, and Specialist Therapeutic Support.

In the last five years, we have trebled our income to £40m, and more than doubled our colleague numbers to over 750. We are ambitious to continue to serve even more people and plan to grow our impact across our four counties, whilst also playing a growing role globally in what 14,000 other YMCAs are seeking to achieve globally through our shared 2030 Vision.