User Support Analyst

Provides support for the daily administration, maintenance, and end user support of the NC Learning Center. This role oversees user accounts, instructor-led training, reporting, and system configuration while providing technical support, ensuring data accuracy, and supporting agency-wide learning initiatives. Manage and maintain SharePoint sites, provide user support, administer permissions, and site pages, perform routine maintenance and troubleshooting, and collaborate with teams to support business processes and document management. Provide technical and systems administration support for Office of Staff Development Training (OSDT) employees, including building security software, NCID account management, VPN requests, and OPUS Site Security in collaboration with IT and facility/vendor partners. Provide technical support for classroom technology and audiovisual equipment, troubleshoot issues, maintain instructional technology, and assist faculty to ensure reliable classroom operations., The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DAC: . DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at

. Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing., Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DAC is committed to the full inclusion of all qualified individuals. As part of this commitment, DAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below., We Are Hiring: Service Support Analyst (PC Refresh & Asset Management) We are seeking a Service Support Analyst to assist with a 1,000-unit PC hardware refresh project and handle…
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The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Learning admin experience with NC Learning Center (Cornerstone OnDemand Learning Management System)
• ADT ProWatch security server application/system administrator experience
• OPUS Site Security experience
• SharePoint site administrator experience

Knowledge Skills and Abilities/Management Preferences, * Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application., Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position’s role; or An equivalent combination of education and experience., Job Overview: Requirement/Must Have: 5+ years of experience. Basic knowledge of Windows OS (Windows 10/11) patch lifecycle and update mechanisms. Familiarity with SCCM/MECM, M…

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Salary Range: $65,607 - $98,412 The Knowledge Skills and Abilities/ Management Preferences are not required. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. Applicants who possess the following skills are preferred: Experience with NC Learning Center (ex: Cornerstone OnDemand, LMS) ADT ProWatch security server application/system administrator experience OPUS Site Security experience SharePoint site administrator experience This posting will close at 11:59 p.m. the night before the end date. INTERNAL POSTING Only temporary or permanent NC state government employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by GS 126May Apply. About the Office of Staff Development and Training (OSDT) The Office of Staff Development and Training (OSDT) is the cornerstone of training for the North Carolina Department of Adult Correction workforce. Our team of 101 instructors and support personnel delivers basic training to correction and probation/parole officers, as well as specialized classes, such as firearms, leadership, and instructor training. With our expertise, we manage the delivery of annual in-service training for over 16,000 certified employees. The OSDT team is committed to addressing the specialized training needs of all staff, from top management officials to first-line employees. With over 500 job classifications requiring mandated training, our comprehensive training program is designed to meet the needs of the agency. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for .

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!