Support Engineer - L2

We’re partnering with a growing organization seeking a hands-on IT Support professional to serve as a key escalation resource for advanced technical issues and day-to-day systems support.

What You’ll Do

• Provide Level 2 support across hardware, software, networking, and end-user systems
• Troubleshoot operating systems, application issues, connectivity, VPN, and wireless environments
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, Azure/Entra
• Assist with cloud and infrastructure environments (AWS, identity management, firewalls)
• Document solutions and contribute to internal knowledge sharing
• Partner across IT teams to improve processes and service delivery
• Mentor and support junior/help desk staff

• 3+ years of IT support, systems support, or technical operations experience
• Strong Microsoft 365 and Azure/Entra administration skills
• Experience supporting cloud, networking, and security environments
• Exposure to technologies such as Cisco, Aruba, SonicWall, Unifi, or similar platforms
• Strong troubleshooting, communication, and customer support mindset

Nice to Have

• Certifications such as CompTIA, Microsoft, CCNA, AWS, Security+, firewall, or related credentials
• Experience with remote support tools and documentation best practices

Pulled from the full job description

• 401(k), * 401(k)