Field Service Supervisor

Primary Responsibility: This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support., * Proven experience as a supervisor leading multiple Field Service Technicians in a technical field

• Collaborate with engineering, project management, and other departments to improve processes and productivity
• Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
• Conduct regular performance evaluations and provide constructive feedback.
• Commission and service MIRATECH equipment if needed to maintain customer schedule
• Participate in hiring, training, and onboarding new Field Service Technicians
• Identify training needs and implement skill development programs for Field Service Technicians
• Follow up customer calls after service work completion
• Keep up to date on company products, services, and procedures
• Strict adherence to safety protocols and quality standards
• Coordinate with Field Service Manager to assign tasks, schedule work, and manage team’s workload effectively
• Maintain test equipment and special tools calibration

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Excellent leadership, communication, and interpersonal skills
• Ability to mentor and develop new MIRATECH Field Service Technicians
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 25 - 50% overnight travel - with higher concentrations during peak seasons.
• 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver’s license and passport

Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Flexible spending account
• Life insurance, * Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Maintain situational awareness around active machinery and energized systems.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

What’s in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• Onsite Gym
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program