HVAC Field Service Supervisor

We are seeking a dynamic and experienced HVAC Field Supervisor to lead our HVAC field service operations in the San Antonio, Texas region. This is a high-impact leadership role responsible for overseeing daily operations, driving financial performance, developing team members, and aligning service delivery with our strategic goals. The ideal candidate is a proactive leader with a passion for operational excellence, team development, and customer satisfaction.

Essential Duties:

• Supervise, mentor, and support HVAC service technicians
• Assist dispatch in scheduling service calls efficiently
• Review Job Work Orders, Invoices, and Projects for accuracy
• Ensure all work complies with local, state, and federal regulations
• Maintain high levels of customer satisfaction through quality service and communication
• Monitor inventory, tools, and equipment
• Manage escalated customer issues and resolve conflicts
• Collaborate with sales and installation teams to ensure seamless operations
• Track KPIs and prepare performance reports
• Performs disassembly and reassembly of large or small commercial equipment to perform trouble shooting.
• Performs planned maintenance and inspections as indicated in the service agreement.
• Responsible for HVAC maintenance/troubleshooting/replacement and system installation.
• Completes service contracts, quoted projects and demand service calls as directed.
• Develops long-term relationships with customers and explains work performed to the customer’s satisfaction.
• Communicates and documents project status to all project stakeholders.
• Serves as a lead and front-line resource to service technicians through technical support.
• Coordinates the work of subcontractors, and trains and provides guidance to technicians.
• Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects.
• Reviews job contract specifications and assists with installation plan.
• Coordinates work so it aligns with the project and start-up schedule.
• Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
• Completes documentation of invoicing data based on hours worked and materials/equipment used to complete the service.
• Maintains equipment, tools, and inventory stock on service vehicle.
• Team Development
• Attract, onboard, and nurture talent to support team growth and succession planning.
• Deliver continuous coaching and feedback to elevate team performance and leadership capabilities.
• Cultivate cross-location collaboration to share best practices and leverage collective expertise.
• Oversee comprehensive training programs for both teams and individuals, utilizing performance reviews and technical training to foster development.
• Strategic Communication
• Maintain transparent and proactive communication with the HVAC service manager and Service Operation Manager.
• Ensure major decisions align with company values and goals and are communicated effectively.
• Champion a unified decision-making approach, avoiding location-based divisions.

• 10+ years of commercial experience as a Service HVAC Technician.
• Performs as self-managed individual.
• Professional demeanor, solid interpersonal skills with good written and oral communication capability.
• Demonstrates strong business ethics at all times.
• Proficient in-service management software and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple priorities.
• EPA Universal Certification required.
• Have a strong understanding of HVAC codes, safety regulations, and best practices
• Experience with budgeting, cost control, and resource planning
• Ability to mentor and develop technicians at all skill levels
• Strong problem-solving skills and attention to detail
• Customer-first mindset with a commitment to service excellence
• Ability to analyze performance metrics and implement improvements
• Familiarity with CRM systems and digital scheduling tools, * Experience in the commercial HVAC trade industry.
• Familiarity with the Service Titan or equivalent (EOS) software .
• Proficiency with service management or ERP systems.
• Ability to work independently and as a team member.
• Professional demeanor and solid interpersonal skills.
• Strong business ethics.
• Excellent organizational and time management skills.
• Positive, personable, and detail oriented.
• Effective communication across multiple platforms and levels.

Additional Skills:

• Proficient in Microsoft Excel, Word, Teams, Bluebeam, and Outlook.
• Strong multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in data entry.
• Familiarity with diagnostic service software applications in the field.

We are a full-service mechanical and plumbing contractor serving a wide range of industries, including data centers, healthcare, manufacturing, education, aviation, commercial offices, and hospitality. We believe talent comes from all walks of life and that ambition and hard work are the only prerequisites to success. Whether your goal is to become a master tradesperson or the president of the company, there are no limits to what you can achieve at us.