IT Administrator

Position Summary: The IT Administrator is responsible for supporting the organization’s technology environment, including end-user support, system access, and equipment management. This role ensures employees have reliable access to systems, tools, and equipment needed to perform their work. The IT Administrator provides day-to-day technical support, resolves system and hardware issues, and maintains user access and equipment tracking to support operational continuity and productivity across the organization., * Provides end-user technical support, resolving issues related to hardware, software, systems, and connectivity in a timely manner.

• Manages user accounts and system access, including setup, changes, and deactivation, ensuring appropriate access controls are maintained.
• Supports onboarding and offboarding by provisioning system access and deploying or collecting assigned equipment.
• Maintains and tracks IT equipment inventory, ensuring accurate assignment and lifecycle management.
• Troubleshoots and resolves workstation, application, and basic network issues, escalating complex issues as appropriate.
• Maintains help desk processes, including tracking requests, prioritizing issues, and ensuring timely resolution.
• Supports core business systems from an access and user support perspective, ensuring functionality for end users.
• Monitors system access and identifies issues that may impact user productivity.
• Maintains documentation related to IT processes, systems, and equipment tracking.
• Follows established cybersecurity practices, including managing access and identifying potential risks.
• Performs other duties as assigned., * Patient Safety First: Every medication we prepare impacts a patient’s health. We prioritize accuracy, safety, and compliance in everything we do.
• Quality Without Compromise: We hold ourselves to the highest standards and take pride in delivering medications our providers trust.
• Service Excellence: Providers and patients rely on us. We respond quickly, communicate clearly, and go above & beyond to provide the service our customers expect and deserve.
• Ownership & Accountability: We take responsibility to resolve any challenges that may arise.
• Team Before Self: Great outcomes require teamwork. We support one another and work together to deliver exceptional results.
• Continuous Improvement: Healthcare evolves and so do we. We always look for ways to improve our processes, systems, and service.

Physical Requirements:

The physical requirements described in this section are representative of those necessary to perform the essential functions of this position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions, consistent with applicable law.

• Associate’s degree in Information Technology, Computer Science, or a related field preferred, or 3-5 years of experience in IT support, help desk, or system administration environments.
• Experience supporting end-user environments, including hardware, software, and system access.
• Strong troubleshooting skills across hardware, software, and user access issues.
• Experience managing IT equipment and asset tracking.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Strong communication skills with the ability to support non-technical users.
• Proficiency with Microsoft 365, Windows environments, and standard business systems.
• Basic understanding of cybersecurity practices related to system access and data protection.

Key Competencies:

• Quality & Compliance Mindset
• Customer Focus
• Accountability & Ownership
• Operational Excellence
• Teamwork & Collaboration
• Continuous Learning
• Professionalism & Integrity, * Ability to use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment.
• Ability to remain in a stationary position for extended periods while performing computer-based work.
• Ability to move throughout the workplace to provide onsite support.
• Ability to lift and move IT equipment up to 30 pounds.

Health insurance, Paid time off, Employee discount, Vision insurance, Dental insurance, Life insurance, Employee assistance program Full-time Katy, TX 77494, This position operates in an office environment and requires both desk work and movement throughout the facility to provide onsite support.

Competitive pay based on experience.

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance